The casino always said only that I should wait 3 business days.
They didn't ask for any documents from me, but yes, this is my first time choosing.
Where can I complain or recover my money?
Thank you,
Hannah.
Ahoj,
casino se vždy vyjádřilo pouze tak, že mám čekat 3 pracovní dny.
Žádné dokumenty ode mě nechtěli, ale ano, vybírám poprvé.
Kde si mohu stěžovat případně vymáhat mé peníze?
Děkuji,
Hana.
Automatic translation:
11 months ago
I would like to say that you can also complain on our website. But we give casinos 14 days to pay the player money so that we can further resolve the matter.
Sometimes there can be delays that are beyond the casino's control, so what I would recommend is to be a little cautious if possible.
If nothing changes, then we will try to help.
May I know what withdrawal method you used?
Automatic translation:
Aekaek
Athanasios-manos13
Silver
Athanasios-manos13
11 months ago
No conversation says spin Barack and pistolo are the same circuit
Automatic translation:
Jaroslav
Forum and Reviews Administrator
Athanasios_Manos13
11 months ago
When will the bass bet pay me? This is no excuse. This is a scam. We play with money, not cards.
Πότε θα με πληρώσει το bass bet δεν είναι δικαιολογία αυτό το πράγμα ξεφτίλα είναι παίζουμε με λεφτά όχι με χαρτιά
Automatic translation:
11 months ago
I saw that you have already filed a complaint, which was a good move. Dominika will contact you soon and you will see what the next steps will be.
I hope we can get to the bottom of what caused all this, because I can see that you are not the only one waiting for money.
Our team will investigate everything and I believe we will come to a positive solution.
Automatic translation:
Athanasios-manos13
Jaroslav
Bronze
Jaroslav
11 months ago
When will he contact me???
Automatic translation:
hana.soj
Jaroslav
Bronze
Jaroslav
11 months ago
The request has already been approved and processed.
Thank you for your help.
Automatic translation:
Jaroslav
Forum and Reviews Administrator
Athanasios-manos13
11 months ago
When will he contact me???
Πότε θα επικοινωνήσει με εμένα ;;;
Automatic translation:
11 months ago
Who should contact you?
I referred to the complaint player has open. 🙂
You need help also?
Automatic translation:
Jaroslav
Forum and Reviews Administrator
hana.soj
11 months ago
The request has already been approved and processed.
Thank you for your help.
Žádost již byla schválená a zpracovaná.
Děkuji za pomoc.
Automatic translation:
11 months ago
Do you mean that the money and therefore the withdrawal was approved by the casino and you received it? 🙂
Edited
Automatic translation:
Aekaek
Athanasios_Manos13
Silver
Athanasios_Manos13
11 months ago
You wouldn't even bring them up in conversation, they say the same thing to you.
Automatic translation:
Aekaek
Athanasios_Manos13
Silver
Athanasios_Manos13
11 months ago
I've been told the same thing for a week now.
Automatic translation:
Aekaek
Jaroslav
Silver
Jaroslav
11 months ago
You are the worst company, the players are not paid, everyone is cheating.
Automatic translation:
Aekaek
Jaroslav
Silver
Jaroslav
11 months ago
It's in limbo and you keep telling me the same thing that the issue will be sorted out. You're the worst company. All the players are complaining and they don't get their money, even if they do.
Automatic translation:
Athanasios-manos13
Aekaek
Bronze
Aekaek
11 months ago
Calm down, mine came back, their system just crashed.
Automatic translation:
Aekaek
Athanasios-manos13
Silver
Athanasios-manos13
11 months ago
I'll do it if you catch them, then one by one they'll pass.
Automatic translation:
Aekaek
Athanasios-manos13
Silver
Athanasios-manos13
11 months ago
After a few days they put it in
Automatic translation:
Aekaek
Aekaek
Silver
Aekaek
11 months ago
Could you have used something to help me? I made withdrawals 3 times, 400, 20 and 250 euros. They sent me an email and put the 20 in the 400 euros. They returned the money to me in the game and the 250 says it is pending. I can't understand what's going on.
Automatic translation:
Meku
Bronze
11 months ago
Pretty deep bassbet casino. I made a withdrawal a week ago and it still seems to be in review. In the chat I have only received apologies when there is a delay in the withdrawal. I know not to play there in the future. Is that normal at that casino that withdrawals are so slow??!!
Automatic translation:
Romi
Community & Complaints Administrator
Aekaek
11 months ago
It's in limbo and you keep telling me the same thing that the issue will be sorted out. You're the worst company. All the players are complaining and they don't get their money, even if they do.
Είναι σε εκρομοτητα και μου λετε τα ιδια ότι θα τακτιποιηθη το θέμα ειστε η χειρότερη εταιρεία όλοι οι παικτεσ κάνουν παράπονα και δεν παίρνουν τα λευτα τουσ και αν τα παρουν
Automatic translation:
11 months ago
Sorry, but here you write to our admins at Casino Guru and not to any casino representatives, actually. 🤷♀️
Automatic translation:
Romi
Community & Complaints Administrator
Aekaek
11 months ago
Could you have used something to help me? I made withdrawals 3 times, 400, 20 and 250 euros. They sent me an email and put the 20 in the 400 euros. They returned the money to me in the game and the 250 says it is pending. I can't understand what's going on.
Μπορεισ να με φοηθησεισβσε κάτι έκανα αναλήψεις 3 φορεσ μια 400 20 και 250 σμρ μ έστειλαν ιμειλ και με εβαλαν τα 20 τα 400 ευρώ μου τα γύρισαν πίσω τα λευτα στο παιχνίδι και τα 250 λέει σε εκκρεμότητα τι γίνεται δεν μπορώ να καταλαβω
Automatic translation:
11 months ago
Did the casino send any explanation about this? Have you tried to contact them?
Automatic translation:
Romi
Community & Complaints Administrator
Meku
11 months ago
Pretty deep bassbet casino. I made a withdrawal a week ago and it still seems to be in review. In the chat I have only received apologies when there is a delay in the withdrawal. I know not to play there in the future. Is that normal at that casino that withdrawals are so slow??!!
Melko syvältä bassbet casino. Tein viikko sitten kotiutuksen niin yhä näyttää olevan tarkistuksessa. Chatissa olen saanut vain pahoitteluja kun kotiutuksessa on viivettä. Tietääpähän jatkossa olla siellä pelaamatta. Liekö tuo sit normaalia kyseisellä casinolla että on noin hitaat kotiutukset??!!
Automatic translation:
11 months ago
Have you withdrawn any money from this casino before, and is your account verified there, please?