96 Casino - general discussion (page 7)

Hey Alko26, I apologize that you are experiencing this issue. Can you confirm if you're using the correct email address, which is support@96.com?

Enter the no deposit bonus again, many new players will be registered with the no deposit bonus

people The maximum withdrawal was 250. Because of abusers, the rules were tightened and the maximum withdrawal was made 100. Then it was removed. you weren't deceived, they did everything according to the rules. or outside the rules will you calculate 1700? you're funny

that's how they closed the no deposit bonus. What are you talking about?

Hello there. As I can see in this thread the casino has replied to you and has provided the correct email address in case you have had the wrong one. So hopefully you will be able to sort out the issue directly with them.

We always recommend to players to read carefully the T&C's at every casino, and Bonus T&C's as well, just to prevent any false conclusion and to better understand how the bonuses actually work. If you need any further assistance, please do not hesitate to contact us.

What did they answer me, did they tell me their email? I know her, I’ve been corresponding with them for a week. I presented to you the fact that on the 28th a person sent a screenshot of how he withdrew 250 usdt from the same bonus, and on the same day they withdrew only 100 to me, at the same time, I have the screenshots, they didn’t change any rules at that time regarding this bonus. Otherwise, after wagering the wager, 250 usdt would not have been left on the account. Further, these are already my funds and I have the right to play with them, which is what I did. So you sided with the casino? When there is a fact that they specifically withdraw 250 to the player from this bonus, I make a request exactly 10 minutes later for payment and they only withdraw 100 to me. So they changed the rules in 10 minutes?))

Yes, exactly to this email, I’ve been writing to you for a week and your inadequate and unprofessional support cannot say anything about the fact that here a person sent a screenshot that he was withdrawn 250 from the bonus on January 28, you can see the screenshot on the previous page, and I exactly at the same moment I made a request for payment and they only gave me 100. Do you change the rules there every 10 minutes?

Learn to read, then try to be clever, please

Shall we keep it decent, please?

I understand your frustration; just if I may, do not fall for a bad temper.

I'd like to add that the reply you got sounds at least quite reasonable. The casino may change rules at any time; that's a common situation. However, I agree that you should be subject to the rules in effect at the time you accept the bonus.

With luck, this unpleasant situation will be addressed properly very soon. I'm looking forward to that.

Hello. It is absolutely obvious that you feel you are in the right, but unfortunately it is not in our power here on the forum to seek redress or assess the situation of other players without specific circumstances.

Personally, I like to see that the casino representative is also in the discussion and maybe we will get an explanation. However, if you feel that the casino did not act completely fairly, you can always file a complaint and our specialized team will go through everything related to this situation. All you need to get started is a willingness to cooperate. How does that sound to you?

To easily submit a complaint, just click/tap on this link 👈.

That's it! You said the key "you should be subject to the rules in force at the time of accepting the bonus." I registered on January 24, they had two promotional codes for 10 usdt and 25 usdt, I activated for 25 during registration. I played the wager and I had about 1000 usdt and automatic Everything was written off, except 250 usdt. Do you understand? That is, at that time there was no maximum 100 usdt! And on other forums, players posted screenshots and showed that the Casino paid out 250 from the bonus!! And the fact that they then changed the rules a week later, this doesn’t interest me, I won back the bonus back on January 25th. Moreover, when I went to this forum, I saw a screenshot that a player withdrew 250, after that another one immediately wrote on the forum that he was withdrawn 250. And it was January 28...at 01:00, and I had requests for withdrawal Until this time, they have rejected! Then, as soon as I saw the screenshot, I immediately put it on withdrawal again and they only gave me 100. I have all the screenshots of how my payment requests were canceled

Of course I will file a complaint. Above, your colleague wrote very correctly, There is no rule that the maximum is only 100 usdt. At the time I accepted the bonus - There was no, they withdrew 250 and exactly 250 were left after wagering the wager. Moreover, even after three days they still withdrawn 250, and evidence of this is on your forum

I followed the link, but for some reason I can’t leave a complaint...

I also wanted to add that when there was 1700 on the account and I put 100 for withdrawal, they withdrew 100, and 1600 remained on the balance, but they did not write it off! Then when I received 100, I made another withdrawal for 600, the application hung for 2 days, only then it was canceled, 600 was not returned, and 1000, which was on the balance sheet, was written off

Hey Alko26, please continue to reach out to our support team using this email: support@96.com. Rest assured that they will assist you. Thank you!

Listen, stop lying!!! I've been contacting them for a week now. Stop pretending to help here on the forum and playing to the public!!! I know your email very well and have been in correspondence for weeks now! But they refuse to return the money to my balance! If you want to resolve the issue, then return my funds. My mail pligar790@gmail.com . You can check that I have repeatedly emailed you

Actually, I said something different, but let that be decided, preferably based on comments from both parties. I'm quite sad to see this conversation getting far more intense.

I'm sorry to step in,

but is there anything else you might be willing to do to assist the player somehow?

Do you perhaps have any additional comments on the bonus part of this issue by any chance? I hope we both feel a proper response might prevent a sharper exchange of words. 🙏

Oh, sorry to hear that.

I'll try to help you with that. Could you please be more specific? A screenshot showing the issue would be nice. I would also like to see your URL, hence, a full, uncropped screenshot would be best for the start.

Can you send one, please?

We're thrilled you took the time to share your recent experience with us! Thank you for being a part of the 96.com community. We truly value your participation and understand the importance of clear communication.

To ensure fairness and maintain the special nature of our promotions for everyone, winnings from bonus funds are capped at 100USDT. We hope this helps keep the playing field level for all our players!

Should you have any more questions or need further clarification, our dedicated support team is on standby 24/7, ready to assist you via email or Live Chat. Please feel free to contact them with your reference number or player account details for personalized support.

Thank you once again for choosing 96.com. We're eagerly looking forward to your next visit to our platform!