96.com Casino - general discussion (page 8)

Actually, I said something different, but let that be decided, preferably based on comments from both parties. I'm quite sad to see this conversation getting far more intense.

I'm sorry to step in,

but is there anything else you might be willing to do to assist the player somehow?

Do you perhaps have any additional comments on the bonus part of this issue by any chance? I hope we both feel a proper response might prevent a sharper exchange of words. 🙏

Oh, sorry to hear that.

I'll try to help you with that. Could you please be more specific? A screenshot showing the issue would be nice. I would also like to see your URL, hence, a full, uncropped screenshot would be best for the start.

Can you send one, please?

We're thrilled you took the time to share your recent experience with us! Thank you for being a part of the 96.com community. We truly value your participation and understand the importance of clear communication.

To ensure fairness and maintain the special nature of our promotions for everyone, winnings from bonus funds are capped at 100USDT. We hope this helps keep the playing field level for all our players!

Should you have any more questions or need further clarification, our dedicated support team is on standby 24/7, ready to assist you via email or Live Chat. Please feel free to contact them with your reference number or player account details for personalized support.

Thank you once again for choosing 96.com. We're eagerly looking forward to your next visit to our platform!

Can you read??? Scroll back two pages and you will see that here in this thread, players posted screenshots of how you paid them 250 usdt!!! 250!!!! 250!!! Exactly from this bonus! It was January 28!!! And I won back this bonus on January 25, so why the hell did your casino pay me only 100!! At the moment I accepted the bonus, the max win was 250!!! And the fact that you then changed the rules a week later, I don’t care about that, it doesn’t interest me

I have already filed complaints against you on other forums, so there’s no escape, pay everything, every penny. On this forum you apparently don’t care about complaints; I didn’t see any special questions from the forum for you. And on the rest you will quickly be blacklisted. Do you think, the smartest ones, I won back the wager, the system wrote off everything except 250 (because this amount was the Max win) and then you woke up a week later and made a Max win of 100 usdt and that’s it? Only this rule applies to those who accepted the bonus after the rule was changed, and I won back when you had exactly 250. It’s okay, I’ll punish you scammers

I have all the evidence, photo video, that after wagering, the system left me exactly 250 usdt. So tell your tales about 100 somewhere else. You are a poor casino and I hope no normal player will play with you. Because in the event of even a minimal win, you will come up with a hundred reasons

Dear player,

I'm asking you politely to behave. We all understand your concern, yet this forum applies certain policies, and you are very close to breaching them.

https://casino.guru/terms-and-conditions

"3.3. User confirms not to post any User generated content, which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, discriminatory, invasive..."

Submit the complaint if you like, in my opinion, this is the best you can do.

But keep in mind that this is not the proper place for such behavior. Save your passion for the complaint.

Second warning! Are we clear?