1xSlots Casino - general discussion (page 6)

Hello!

Yes, that’s correct. The promotion terms state that you receive a 100% bonus on your deposit. This means the bonus amount after wagering cannot exceed your original deposit.

For example, if you deposit 200 EUR, a bonus account with an equivalent bonus will be activated. You will need to wager this bonus amount according to the rules. Once you successfully complete the wagering requirements, the bonus funds will be transferred to your main account (provided your bonus balance allows it).

As a result, you’ll have a total of 400 EUR at your disposal, doubling your chances to win! The bonus funds become real money once wagered properly.

Please understand that the bonus balance itself cannot be used for real play or withdrawals. However, if you hit a big multiplier while playing with the bonus funds, that’s fantastic — it increases your chances of meeting the wagering requirements successfully. It could also mean that luck is on your side today, and it’s the perfect time to try your luck on your main account.

After all, we all come to the casino with one goal — to win!

Kind regards,

The 1xSlots Team

Hello,

On 1.3.2025 I requested to close my account at your casino. Unfortunately, you only did so after my repeated requests on 25.7.2025. And you kept referring me to emails from which no one answered me. During this period I lost a lot of money with you. You responded negatively to my request for a refund. I am very disappointed with your approach.

Hello, I bet it would be best to let the casino representative address this matter. If you, however, want to talk about it in more detail, we can.

Just let me know.

Unfortunately, the casino representatives do not respond to emails, or refuse to discuss anything with me. That's why I wrote it here.

Hello!

We’re sorry you had to go through this experience. Unfortunately, we do not have your details to look into this matter more closely. However, please rest assured that our team carefully reviews all incoming messages and responds to them regularly. It is highly unlikely that your email was deliberately ignored.

May we ask if you have also tried reaching out via the online chat on our website? The reason we ask is that certain email domains may sometimes block our messages. It is possible that our colleagues replied to you, but their responses never reached your inbox.

We sincerely regret this outcome and apologize for the inconvenience caused. Please believe us: we would never ignore a request to close an account, as every user has the right to restrict their access to our casino for any reason. Being a licensed casino, we strictly follow all rules and regulations, since they directly affect our reputation.

Unfortunately, our policy does not provide for compensation or refunds in such cases. We understand that this may be disappointing, and we truly regret the inconvenience you experienced.

Thank you for your understanding.

Best regards, the 1xSlots Team

Your casino's response to my request to cancel my account on 1.3.2025 was that I should not use my account for three months and then it would be deactivated. Does this seem like a responsible approach to you? When contacting on 19.7.2025, I was constantly referred to the email [email protected]. And repeatedly, I wrote to all available addresses. Without result. The account was blocked only on 25.7.2025 after about a dozen emails. Does this also seem like a responsible approach to you?

Unfortunately, we do not have access to your account information to fully review the situation and understand the reasons for the delays—or lack—of responses. Account blocking is managed exclusively through the block email address, which is why our operators directed you to that contact.

There can be many reasons for an account to be blocked. Sometimes a player may make a hasty decision and later change their mind. Unfortunately, such cases are not uncommon. However, according to our rules, we cannot unblock an account before the designated period.

This is why, at the time of your first inquiry, our colleagues suggested a more flexible approach. This would have given you time to carefully consider and make a final decision. Please believe us, we would never insist on the option we proposed—the decision is always entirely yours.

Dear Sir, to this day no one has answered me from the blocking addresses. After your casino informed me that I have to wait three months, I asked them to immediately cancel the account. Without result. At the same time, you are somewhat contradicting your own statement that every user has the right to limit their access. So please keep your talk about fair access. My account: 52307123

According to our information, we replied to all of your messages on time. Please note that account blocking is handled only through the official block email address. Unfortunately, we did not receive any emails from you at this address until 25.07, which is why our colleagues reached out to you directly to continue the procedure.

The reasons why your emails did not reach us are unfortunately unknown, as the messages were sent from your side. If you review your recent emails, you will see that the last responses, including the message confirming the final blocking of your account, were sent from the block email address.

We want to assure you that we responded to each of your messages. Please keep in mind that account blocking is a responsible process with specific rules, which are described in Section 10.6 of our website’s terms and conditions. For this reason, unfortunately, we are not always able to block an account immediately.

Just to share, I am so happy with my experience!

It really seems to me that all the answers are only from support. I have written to the blocking address repeatedly and without any answers.

I am so happy with my experience overall with this casino, just sharing🙂

Interesting, this thread has been pretty quiet all this time. But as soon as someone posts a complaint, it comes alive. Two positive reviews already, both registered today with one post😉😉😉

In your first screenshot, the email does indeed come from our Support address. However, the second one was sent to you by our colleagues from the Blocking department. It seems that the sender may have been displayed incorrectly, or there was some mix-up, because, as we mentioned, we had to reach out to you ourselves since we hadn’t received any separate emails from you at the blocking address.

Please note that an account at our casino can only be blocked through the official Blocking mailbox. Since your account is already blocked, this means you did in fact receive a response from our colleagues at the Blocking department.

Hello!

That’s wonderful to hear! We’re really glad you had such a great experience 🌟

Hello!

We’re thrilled to hear that! It’s fantastic to know you had such a positive experience with our casino. Your feedback truly means a lot to us, and we can’t wait to continue providing you with great games and service. Thank you for sharing! 🙂

This is just a sample, I had to write again and again to get something to happen. It was several days of writing. They repeatedly referred me to the block, repeatedly. Instead of acknowledging the mistake, you just made excuses. And no solution.

If you don't want to discuss this publicly, you can email me. I'm sure you'll be able to find it.

Hello!

We have carefully reviewed your case and can confirm that no mistakes were made on our side. All of your emails were answered promptly. If you sent any additional emails that did not reach us, unfortunately, we cannot take responsibility for this, as the reason lies beyond our control.

From our side, everything requested has been completed — your account has been blocked. We also cannot take responsibility for any funds spent during the waiting period, as this decision was made independently by you.

You are really funny. You didn't get the emails, are you serious? I sent them repeatedly to all the emails listed. Regardless of the fact that I requested the cancellation of the account on March 1, 2025 and you only did so on July 25, 2025, and only after my repeated calls. So don't be angry, but your actions are truly shameful.

Hello!

Let us clarify the situation once again, as it seems we have been going in circles.

Yes, on March 1 you contacted our support service and expressed your wish to block your account. Unfortunately, the support operators themselves do not handle this matter directly. In accordance with the Terms and Conditions of the casino (section 10.6), you were asked to send identity verification documents to the dedicated blocking email address in order to proceed. Since no such email was received from you, your account could not be blocked at that time.

Later, when you contacted us again in July, you first wrote to general support once more. You were again informed that, for blocking, you need to write to the specialized email address. For reasons unknown to us, we never received a direct email from you at the blocking address. Instead, you only continued to correspond with regular support.

Our colleagues recognized the issue and decided to assist you: they manually forwarded your email to the blocking department, where your account was eventually blocked. Now, all communication with you is being handled by the blocking department, since they are the only team authorized to block accounts.

We understand that this situation turned out confusing — it surprised us as well. However, we must emphasize that everything on our side was handled strictly in accordance with the rules, and at no point was your request to block the account denied.

Sincerely,

The 1xSlots Team