1xSlots Casino - general discussion

If you want to discuss anything related to 1xSlots Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

As I was supposed to be prove my last document for my account verification process was the payment confirmation by a computer screenshot and I submitted it with the proved also of the payment showing on that ... As I told before all other documents are giving perfectly and also check and accepted by the security department of 1xslot team and they ask for the last document that I was supposed to submit they they said before they can make my account verified but now after submitting the last document.they are telling now to again start from first in different ways..now my question is at the first time why they asked for that way and also why the accepted my documents that time..and another thing is why again I need to prove that things what I haved already proven before by the security department teams..that make one sense only which is no matter you give them the prove perfectly they will not make your account verified and will ask you for the same proved repeatedly by different ways so that you can't verify the account and also can't withdraw your money that's the way of cheating what I have faced by the 1xslot casino. For the prove I'm also giving the mails screenshot also below that they are repeatedly asking for the same proved but in different ways so you got stack and your deposit or winning money goes on there hand.

See first I give id proof then a little confused ok background change I'd wanted ok fine submitted and this time accepted and move on other documents ..after done proved other 4,5 documents then again come to the first documents of id proof what already submitted and proven also by the security department.it is as clear as water.

Hello. I can see it must be very frustrating for you, however, this verification process is inevitable and you just have to provide all necessary documents the way the casino asks for. Each casino may ask for different documents based on how the customer support approach to each verification. If there is any doubt it is only natural that the casino wants to provide another kind of documents or even asks for the very same again. Please read carefully every demand for document and try to provide it the way the casino asked for. Nobody can do it instead of you. You chose the casino with a very good reputation so I'd assume they just try to do their job the best way. Anyway, give it a try again and if you feel you'll need help, let us know, please and we will try to help out.

Do you agree?

Yes I submitted many things in many way..they will not verified it I understand..I just lost my money

Did they tell you that you did not pass the verification? If not, then it is not over yet.

Let me be honest with you. You're from Bangladesh. Players from the country could be seen by some casino providers as a potential risk simply because it's related to no deposit bonus abuse, multiple accounts etc.

On the other had, as we can see in your case, the casino keeps communicating with you so I feel like they want to pay out the winnings, but they want to be 100% sure that you're verified.

I'd follow every step they ask you to follow. If they ask for another picture, send another picture. If they ask for another proof, just send it. The most important point is to get your winnings and then if you don't like how they treat you, you can abandon them and find another casino to play in.

I haven't win anything till now..I deposit money and was playing in middle the did this things

But I'm from Bangladesh and open it there on my country but now after covid 19. I got call for my job again in saudi so I came back here again now as I'm not the citizen of this country where I'm working so as I created account in bd I submitted my nid card number.what I don't have now in here but I kept what is needed as I'm already played and done successful verification by this documents..but now I can't get my id card in physically so I can't make it anymore I think

I'm angry because being the real person why I can't verified..and why they didn't asked this when was processing in Id card verification proved

I see. As Daniel pointed out they communicate with you, so I'd ask whether there is any chance how to solve this situation with missing ID. I can't think up anything else, I'm afraid.

I noticed you already submitted a complaint against the casino so let's wait for how it develops. I understand it's difficult to provide them all the documents again and again when you basically live in 2 different countries.

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as I wrote in the review - during my last session in this casino I made a small profit and tried to withdraw some of the money, within hours I made 5 withdrawal attempts which were immediately refused by the operator, the withdrawal was not large - about 200 euros. the casino later accused my bank of rejecting this transaction because of the limits reached, which is not true because I paid to increase all limits, and my bank confirmed it, and I made other transactions during these withdrawals if I have reached the limit - I can't make any transactions. This casino refused to pay me without arguments, I asked for proof that the bank is guilty - they refused to give me one.

After I told them categorically that I would never play in this casino again, I asked them to close my account in the live chat, they gave me an address to write and wrote there several times and refused to close my account. - And that's it.

if they do not provide me with proof that the bank has refused the transfer, I will file a complaint

Hello,

I can understand that the casino may don't want to close your account in such a situation. Is your withdrawal pending at the moment, please?

no pending withdrawals

Ok. Just let me point out that if you want to submit the complaint, it would be good not to get your account closed.

I also think that it may be possible that this casino does not allow more than a few active withdrawals at the same time, so maybe there was a problem with that rather than with the banking limits.

Can you post here some of the casino's replies, please? It could spread some light on this.

Thank you

Hello!

We are contacting you regarding your recent issue with making a withdrawal to your bank card. According to our financial department, the reason is that you have exceeded the weekly limit. You can verify your second bank card (516910******0992) with our security department and withdraw on it afterwards, or just try withdrawing on 483886******2366 later. For verifying your second card, you need to contact our security department via e-mail at security@1xslot.com. In the letter, indicate your game account number, attach a photo of the main page of your passport and 2 photos of the bank card to which you want to make withdrawals.

Please note that photographs must be in color, of good quality, and the edges must fit into the frame. The card number can be hidden by leaving visible the first 6 and last 4 digits; the code on the back of the card must be covered.

Sending Good Vibes,

1xSlots Team.

what a limit, I have no limits, they just refused to pay me

now I have to close both bank accounts because of them, because they are fraudsters and I'm afraid they will harm me

Hello,

I think that you should do as instructed. Regarding the limits, I think they're referring to the casino's weekly safety limits. Have you set up any safe limits before?

Anyway, try to cooperate. As soon as they are in touch with you it is good.