1xSlots Casino - general discussion (page 7)

Are they trustworthy? What if I told you they vanished, leaving me with 10 pesos, my 127 MXN. They simply disappeared, leaving me with nothing. They won't help you through any channel; it seems like everyone is involved. It's become a modus operandi for 1xslots. They shamelessly invented game names that don't exist on their platform and claim I spent my money there—coincidentally, the same amount they stole. It seemed like a legitimate casino, but they take your money without any shame. No matter how attractive they try to make it seem, with bets, games, or whatever, two words: disgusting casino.

Hi, so I understand correctly that you had 127 MXN in your player account and you say that the casino left you with only 10 and you didn't play with the money, right? You didn't use any bonuses or anything like that?

Do you have any game history where you can see what you played?

Good day!

We are deeply sorry that you faced such an unpleasant situation on our site.

Unfortunately, we don't have your details to verify exactly what happened, but we want to assure you that our employees do not have access to your balance. We are a licensed casino, and any unauthorized charges to your account are absolutely unacceptable.

We find it hard to believe that our support agents would have invented a nonexistent game to explain the use of funds. Is it possible that there was a misunderstanding? Our platform offers a wide variety of games and providers.

Before searching for a specific title, we ask that you verify that you are not using a VPN, as this may affect the availability of certain games.

If our support team informed you that the funds were used on a specific slot, please also ensure that no one else has access to your account. If bets were placed, it means that someone manually logged into the game—or activated autoplay mode—to place bets from your account.

Good day! We're sorry you had an unpleasant experience.

However, we want to clarify that we are a completely different project — 1xSlots.

For this reason, we do not have access or the ability to review the situation that occurred at another casino, and, unfortunately, we will not be able to help you with that case.

True. The posts have been moved to the correct casino, thanks for your keen eye. 🙂

Excellent job of reading the post and tagging the wrong casino on this thread. Stay hot! Pure excellence Jaro!!!!!

Dear all, the problem I had was with the 1XBET casino, not with you. I appreciate your response and am also very surprised. I especially admire your presence on this forum, since 1xbet hasn't provided any explanation for the disappearance of my deposit. Please excuse any inconvenience I may have caused.

The player wrote under the wrong casino, so I tried to find out if he was talking about this specific one or another one he mentioned in his post. Sometimes casinos sound very similar, and players or I can easily get confused. His posts were moved to the correct casino. 

If this is your only job on this forum, you're probably not having a very happy period.

Exactly, I was playing on my phone and bam, it died because the battery died. I immediately continued on my laptop, and when I logged in, surprise, the money was missing. There was only $10 out of $127 (I remember the amounts very well because that's why I rushed to turn on my laptop). When I checked what I could (because it's worth noting that the casino doesn't keep a record of your plays), or at least they don't provide it to the customer, like in all the online casinos I know, when I asked for assistance, they only gave me the name of the game I coincidentally spent the $127 on (which they say was roulette something-or-other). And they don't want to give you the record either. They have access, but I, as a user, don't. At least, they put every obstacle in my way, and they never gave me anything back and maintained their lie until the very end. I didn't want to keep fighting for that money that only they know about because they couldn't return it or resolve the issue, even just to avoid being exposed or to look good to their customer. In short, it was disappointing because I liked it, but you can't keep trusting it if something so strange and handled in the most arrogant way happened that afternoon.

I've been waiting for two deposits I made for days, six days to be exact, and they're just stuck in "processing." And you know how terrible their customer service is; they just give you the runaround and never resolve anything. This time I'm talking about 1XBet.

Thanks for clarifying. I saw that the casino also responded to you about this situation. Have you tried to resolve it in other way? If you're interested, I would suggest submitting a complaint with us, and our team would investigate everything necessary.

But I won't force you, and I'll leave the decision up to you. 

not show bonus blance



If a bonus was supposed to be credited to your balance but hasn’t appeared, it’s best to check with the casino directly. I can see there are wagering requirements and you haven’t made any progress yet, but if the bonus isn’t in your balance, I understand why you haven’t been able to wager it.

Ask them what needs to happen for the bonus to appear. It might take some time, or they may need to credit it manually, but I can’t say for sure.

I’d suggest checking with the casino first. Have you already contacted them about this?

Hello!

We’re glad you stopped by our platform! We hope you’ve already found some games that caught your eye 🙂

Regarding the bonus shown in your screenshot, it needs to be wagered using real funds, which means placing bets on slots. Please note that slots marked as excluded do not count toward the wagering requirement. If you don’t have any funds in your balance yet, you can make a deposit.

Once the total amount of your bets reaches 11 400 LKR, the 380 LKR bonus funds will be credited to your main balance and will be fully available for you to use.

It’s also important to note that both winning and losing bets count toward the wagering requirement. So you can still win while making progress toward completing the wagering requirement.

We’re always happy to help, but for questions like this, we recommend contacting our support team directly. Since they'll have access to your specific account details, they’ll be able to provide you with the most accurate and up-to-date information 😉

Good luck, and we hope you have a great time!

Subject: Urgent: 1xSlots rejected my withdrawal request, asked for identity verification documents, and has since stopped responding – I need help resolving this issue.

Hello to the Casino Guru team and forum members,

I am writing this post because I have repeatedly tried to resolve a serious issue with the 1xSlots casino directly, yet I have not received a clear response. I sincerely hope that a member of the Casino Guru team can assist me in obtaining an official response from the casino.

Here is a detailed, step-by-step account of what happened:

I deposited funds into my 1xSlots account and subsequently attempted to withdraw my available balance. However, the withdrawal request was rejected, and I was informed that I must verify my identity before the withdrawal can be processed.

I contacted customer support and was instructed to reach out to the security department via email at security@1xslot.com. I was asked to provide identity verification documents and to explain the reason for my inquiry.

I contacted the security department and submitted the requested documents and photographs. Initially, there was a misunderstanding on my part regarding how the required photo should be taken; once I realized this, I apologized and attempted to rectify the error by sending the correct materials.

I have made a genuine effort to cooperate with the casino’s verification procedures. I am not refusing to verify my identity, and I am fully prepared to provide any additional, legitimate documentation required to complete the verification process. Unfortunately, after submitting the requested materials and making repeated attempts to follow up, I have stopped receiving clear responses. I also tried reaching out to support again, but I still do not know whether my documents have been reviewed, whether my identity verification is still pending, or if there is some other issue preventing me from withdrawing my balance.

I also contacted support via an alternative email address to seek assistance, but I was informed that such requests must be made through the email address linked to the gaming account. I understand this requirement, and I have also attempted to contact them using the email address registered to my account.

What concerns me most is that I have followed the instructions and tried to resolve the issue, yet I still have no clear information regarding the status of my account or my withdrawal request.

I understand that security verification procedures can take time, and I respect the casino's right to verify the identity of its customers. However, I believe I am entitled to clarification regarding the status of my identity verification and to know if there are any other requirements I have yet to meet.

I am asking the Casino Guru team to help me bring this matter to the casino's attention and to obtain a clear, definitive response.

I urgently require clear answers to the following questions:

1. Has the Security Department received the documents and photos I submitted?
2. Is my identity verification still under review?
3. If any documents are incorrect or missing, which specific documents do I need to provide?
4. Are there any restrictions on my account that I should be aware of?
5. What steps should I take to resolve the rejection of my withdrawal request?

I can provide screenshots of my correspondence with Customer Support and the Security Department to demonstrate my repeated attempts to resolve this issue.

I am not asking for special treatment, nor am I trying to bypass any security procedures. All I am requesting is a fair review of my case, clear communication, and an opportunity to complete any necessary verification steps to resolve the withdrawal issue.

I kindly ask the Casino Guru team to help me obtain a response from 1xSlots. I have tried to resolve the issue directly, but I no longer know what steps to take without clear guidance from the casino.

Thank you for taking the time to read my complaint. I sincerely hope that someone can help me resolve this issue as soon as possible.

Kind regards,

A player seeking a fair resolution to her issue

That’s definitely more concerning than a simple withdrawal delay.

If the withdrawal was rejected, the casino then requested identity verification documents, and communication stopped after you provided what they asked for, the main issue now is whether they are actually processing your verification and what is holding it up.

Since your complaint with us has already been submitted and is currently waiting for review, there’s no need to open another one. Make sure the Complaints Team has the latest update about the rejected withdrawal, the documents you were asked to provide, and the lack of response afterwards.

For now, I’d wait for the complaint to be reviewed rather than repeatedly going through the same conversation with support if they are no longer giving you any useful information.