1xSlots Casino - general discussion (page 7)

Are they trustworthy? What if I told you they vanished, leaving me with 10 pesos, my 127 MXN. They simply disappeared, leaving me with nothing. They won't help you through any channel; it seems like everyone is involved. It's become a modus operandi for 1xslots. They shamelessly invented game names that don't exist on their platform and claim I spent my money there—coincidentally, the same amount they stole. It seemed like a legitimate casino, but they take your money without any shame. No matter how attractive they try to make it seem, with bets, games, or whatever, two words: disgusting casino.

Hi, so I understand correctly that you had 127 MXN in your player account and you say that the casino left you with only 10 and you didn't play with the money, right? You didn't use any bonuses or anything like that?

Do you have any game history where you can see what you played?

Good day!

We are deeply sorry that you faced such an unpleasant situation on our site.

Unfortunately, we don't have your details to verify exactly what happened, but we want to assure you that our employees do not have access to your balance. We are a licensed casino, and any unauthorized charges to your account are absolutely unacceptable.

We find it hard to believe that our support agents would have invented a nonexistent game to explain the use of funds. Is it possible that there was a misunderstanding? Our platform offers a wide variety of games and providers.

Before searching for a specific title, we ask that you verify that you are not using a VPN, as this may affect the availability of certain games.

If our support team informed you that the funds were used on a specific slot, please also ensure that no one else has access to your account. If bets were placed, it means that someone manually logged into the game—or activated autoplay mode—to place bets from your account.

Good day! We're sorry you had an unpleasant experience.

However, we want to clarify that we are a completely different project — 1xSlots.

For this reason, we do not have access or the ability to review the situation that occurred at another casino, and, unfortunately, we will not be able to help you with that case.

True. The posts have been moved to the correct casino, thanks for your keen eye. 🙂

Excellent job of reading the post and tagging the wrong casino on this thread. Stay hot! Pure excellence Jaro!!!!!

Dear all, the problem I had was with the 1XBET casino, not with you. I appreciate your response and am also very surprised. I especially admire your presence on this forum, since 1xbet hasn't provided any explanation for the disappearance of my deposit. Please excuse any inconvenience I may have caused.

The player wrote under the wrong casino, so I tried to find out if he was talking about this specific one or another one he mentioned in his post. Sometimes casinos sound very similar, and players or I can easily get confused. His posts were moved to the correct casino. 

If this is your only job on this forum, you're probably not having a very happy period.

Exactly, I was playing on my phone and bam, it died because the battery died. I immediately continued on my laptop, and when I logged in, surprise, the money was missing. There was only $10 out of $127 (I remember the amounts very well because that's why I rushed to turn on my laptop). When I checked what I could (because it's worth noting that the casino doesn't keep a record of your plays), or at least they don't provide it to the customer, like in all the online casinos I know, when I asked for assistance, they only gave me the name of the game I coincidentally spent the $127 on (which they say was roulette something-or-other). And they don't want to give you the record either. They have access, but I, as a user, don't. At least, they put every obstacle in my way, and they never gave me anything back and maintained their lie until the very end. I didn't want to keep fighting for that money that only they know about because they couldn't return it or resolve the issue, even just to avoid being exposed or to look good to their customer. In short, it was disappointing because I liked it, but you can't keep trusting it if something so strange and handled in the most arrogant way happened that afternoon.

I've been waiting for two deposits I made for days, six days to be exact, and they're just stuck in "processing." And you know how terrible their customer service is; they just give you the runaround and never resolve anything. This time I'm talking about 1XBet.

Thanks for clarifying. I saw that the casino also responded to you about this situation. Have you tried to resolve it in other way? If you're interested, I would suggest submitting a complaint with us, and our team would investigate everything necessary.

But I won't force you, and I'll leave the decision up to you.