1xSlots Casino - general discussion (page 5)

I’m addicted to the slots here! The themes and features make the experience so fun and rewarding.

Good day!

We apologize for any inconvenience caused. Profile blocking is only carried out when there are justified reasons. To ensure the security of user data, an identity verification process may be necessary in some cases.

To resolve this situation, we ask you to contact support again via chat or email at (available 24 hours a day). When doing so, please provide as complete information as possible that you entered during registration to facilitate identification and restoring access to your profile.

Good afternoon!

We are very glad that you enjoyed our slots and wish you good luck! We also recommend checking out our promotions and tournaments — we are sure you will like them!

If you have any questions or need assistance, please contact our support team. You can reach us via chat or email at support@1xslot.com.

Best regards,

The 1xSlots team.

Hi! Thanks for the reply. That makes me feel better.

But it's not a block, it's just that I won a significant amount and they are asking me for documents to let me withdraw the money.

At the moment security is looking into the case, but it has taken a while. I am waiting for a response from the security department.

We apologize for the inconvenience! At this time, we recommend that you wait for a response from our security team. We hope to hear back from you as soon as possible.

I'm updating the information. Security has responded to me that everything is in order.

I cannot withdraw at the moment due to technical problems, I will try again later.

Thanks for the reply on the 1xslots Forum

Good day!

We are glad to hear that you have received a response from our colleagues. We apologize for the technical error that occurred during the withdrawal of funds and hope that it does not happen again.

If you need additional assistance or have any questions, please feel free to contact our support team via chat or email at — we are available 24 hours a day.

Sincerely,

the 1xSlots team.

Good morning! I'm here to confirm that everything has gone very well and I was able to make the corresponding withdrawals! The live support is not very helpful (point to improve). The rest is great! I'm going for my Mercedes in the New Year's drift!

Greetings

We are very happy to hear that you managed to withdraw the funds. We take this opportunity to wish you good luck in the game!

Have a nice day!

1xslot is a good casino, but I have reloaded several times and the money has not been credited to my account.

Hello, I'm glad to see you're doing well in the casino. 

However, when you say you deposited and you can't withdraw, what's the problem? Can you say more about that? Did the casino say why that is?

I made the recharge correctly, I pressed that the payment was already made, however those transactions did not appear on the page, as if I had not done anything, I sent the receipts and evidence but they wash their hands and do not give me a solution.

Good afternoon!

We are very sorry that you experienced any issues while trying to top up your account.

Delays in the payment of funds are not common for our project, but unfortunately, technical issues can sometimes arise on the payment provider's end.

If you've already contacted our support team, rest assured that we'll do everything possible to help you. However, the process doesn't always depend solely on us, as we also forward these cases to payment system representatives.

However, under no circumstances will we leave your request unresolved.

Our support team members will contact you as soon as we have any updates.

See? They don't take responsibility. They have many cases like mine, and it will continue to happen because they don't control that the ATMs refill the funds and don't keep other people's money.

We are very sorry that you had that impression.

Any online casino operates on the same principle and acts solely as an intermediary between the player and the payment provider. Trust us, your funds have not been lost nor are they being intentionally withheld.

Our specialists communicate daily with payment system representatives to resolve these types of situations. We monitor all similar cases and handle them as they arise.

We hope that you will also receive your funds very soon.

Unfortunately, we do not have your details, but you can write to us at to check the status of your case 🙏

We are very sorry that you had that impression.

Any online casino operates on the same principle and acts solely as an intermediary between the player and the payment provider. Trust us, your funds have not been lost nor are they being intentionally withheld.

Our specialists communicate daily with payment system representatives to resolve these types of situations. We monitor all similar cases and handle them as they arise.

We hope that you will also receive your funds very soon.

Unfortunately, we do not have your details, but you can write to us at to check the status of your case 🙏

If a casino uses any third party payment providers, unfortunately it is true and it is not only up to them. It's also processed by another party, so you'll have to be patient. I strongly believe that it will be resolved and if not, feel free to let me know and we will try to help.

Deal?🙂

Congrats this casino takes the cake on the worst welcome bonus in the history of gambling.

150% welcome bonus. Wager 40x. Max win? The bonus amount.

yes you read that right. $300 bonus...wager it $12,000 ...after all that guess how much you can win maximum? $300.

Absolutely ridiculous

Hello!

We’re sorry to hear that the bonus didn’t meet your expectations. It seems there may have been a slight misunderstanding, so please allow us to clarify how it works.

The first deposit bonus is 150% if you make a deposit within 3 hours of registration, or 100% if you do so within the following 30 days. The maximum bonus amount is 300 EUR.

What makes this bonus special is that both your gameplay and wagering requirements are carried out using your bonus balance — meaning your own deposited funds remain untouched on your main balance.

To meet the wagering requirement, you simply need to place bets totaling the specified amount. These bets can be either winning or losing, so the chances of successfully clearing the bonus are quite high.

It’s important to note that this is a bonus balance, and even if you hit a big win before completing the wagering, you won’t be able to withdraw it. Once the requirement is met, the bonus amount will be transferred to your real balance (provided the remaining amount does not exceed the original bonus value).

This bonus can be very beneficial, as you get extra funds to play with while keeping your initial deposit intact in full.

We hope you’ll give our other promotions a try and perhaps find one that perfectly suits your playing style.

Kind regards,

The 1xSlots Team

How is the bonus any good?

I dont play to protect my deposit. I play to win.

max win 1x the bonus is absurd.

I deposite $200 and get bonus $200. I play with bonus and wager. After wager is done I can cashout my deposit $200 and max $200 bonus.

Please correct me if I am wrong but thats how it reads.