1xSlots Casino - general discussion (page 5)

I’m addicted to the slots here! The themes and features make the experience so fun and rewarding.

Good day!

We apologize for any inconvenience caused. Profile blocking is only carried out when there are justified reasons. To ensure the security of user data, an identity verification process may be necessary in some cases.

To resolve this situation, we ask you to contact support again via chat or email at (available 24 hours a day). When doing so, please provide as complete information as possible that you entered during registration to facilitate identification and restoring access to your profile.

Good afternoon!

We are very glad that you enjoyed our slots and wish you good luck! We also recommend checking out our promotions and tournaments — we are sure you will like them!

If you have any questions or need assistance, please contact our support team. You can reach us via chat or email at support@1xslot.com.

Best regards,

The 1xSlots team.

Hi! Thanks for the reply. That makes me feel better.

But it's not a block, it's just that I won a significant amount and they are asking me for documents to let me withdraw the money.

At the moment security is looking into the case, but it has taken a while. I am waiting for a response from the security department.

We apologize for the inconvenience! At this time, we recommend that you wait for a response from our security team. We hope to hear back from you as soon as possible.

I'm updating the information. Security has responded to me that everything is in order.

I cannot withdraw at the moment due to technical problems, I will try again later.

Thanks for the reply on the 1xslots Forum

Good day!

We are glad to hear that you have received a response from our colleagues. We apologize for the technical error that occurred during the withdrawal of funds and hope that it does not happen again.

If you need additional assistance or have any questions, please feel free to contact our support team via chat or email at — we are available 24 hours a day.

Sincerely,

the 1xSlots team.

Good morning! I'm here to confirm that everything has gone very well and I was able to make the corresponding withdrawals! The live support is not very helpful (point to improve). The rest is great! I'm going for my Mercedes in the New Year's drift!

Greetings

We are very happy to hear that you managed to withdraw the funds. We take this opportunity to wish you good luck in the game!

Have a nice day!