1xBet Casino - general discussion (page 5)

Everything we know is from the user reviews and the complaints made about this casino. It is a very good source of information for us and for everyone else as well.

There are always some ups and downs in every casino, I believe. The main thing is for the casino to treat its players well.

If you ever need some help, do not hesitate to contact us.😉

I PLAYED AT 1BET AND AFTER A BIG WIN I MADE A WITHDRAWAL REQUEST AND STARTED SENDING THE NECESSARY DOCUMENTS BY EMAIL, NOW THEY REQUIRE VERIFICATION OF THE IDENTITY DOCUMENT BY A NOTARY; CAN SOMEONE WHO HAS ALREADY DONE THIS HELP ME?

Hello there. Are you asking how to get your documents verified by notary? Usualy you have to find one and bring the documents plus your ID or perhaps other personal documents with you. In my country, you may achieve this in the main post office. I bet it would not hurt to Google up the procedure and try to make some calls. It might be worth trying, especially when most offices are closed during the banking holidays

OK THANKS, THE PROBLEM IS THAT THEIR EXACT REQUEST IS WRONG, BECAUSE NOTARIES DON'T DEAL WITH IDENTITY DOCUMENTS, SO MY QUESTION WAS IF THERE IS A WAY TO CIRCUMVENT THESE SYSTEMS?

Do you mean that you were not able to get the documents verified?

I am not sure why, you know.🤷‍♀️

I don't really know how to avoid it if the casino requests these documents to be verified.

If you want to get robbed, play here

Hello,

It sounds quite negative, so how about you explain what happened? You may even help others by doing so.

I played, requested a withdrawal, and was told to send my documents to an email address. I sent them, but they never acknowledged receipt or denied the request. I went to the chat and they said the same thing. I told them I had already sent them, then they said they wanted to see a bank statement from the last three months showing the deposit I made with them. I told them nothing would show up there because I deposited from my Binance wallet, and they still haven't resolved the issue. They stole $471; maybe that's how they become millionaires.

Maybe I didn't fully understand but perhaps it would be different if you provided the binance history. I mean, the point is to usually declare the card and banking account's ownership. So, saying that they won't see anything anyway may cause you troubles.

Since I could not understand the casino's specific message, whether the other documents were missing, undelivered, or rejected, maybe you could provide an email screenshot or ask support again and share the response.

You know this still can be solvable. I'll leave that up to you.

I explained to them that I can provide the Binance statement since those transactions are there, and they insist they want the bank statement. Unfortunately, they didn't send an email; it was through chat, and I don't have a screenshot. But I'll log back online later and take a screenshot today to make it clear.

Hello, this is a clever thing to do.

In any case, you are always welcome to send my colleagues a complaint request. They will investigate the situation on your behalf and, if necessary, which sounds very likely to me, invite the casino representative to participate in the solution.

I just want you to know that this is a free service, and there is no need to hesitate.

Maybe if you want to know more, I'll gladly explain it. Are you interested?

I'm filing a complaint against 1Win for injustice. Just as one fulfills their wagering requirements when they offer a bonus, they should do the same. I received a notification that I was going to receive $20, even saying to play. I clicked on it, but nothing ever appeared. I asked my casino manager, and he said he wasn't even aware of it and that I should wait and see. I checked the notification bar again, and it turns out they had deleted the notification, which means they won't be giving anything. I was lucky enough to take a screenshot when they offered it, and now it's gone. This is unfair because just as they demand strict wagering requirements, and one fulfills them, they should do the same! I've attached the proof.

Hello, May I recap that just to ensure I got it correctly, please? You received a promo, accepted the offer without needing to deposit, and later found out it was unavailable, as the support more or less confirmed. Since the promo is not available anymore, the notification was deleted (probably to avoid any other misunderstandings or confusions).

Did I understand it correctly, please?

Is there any real money involved? To me it sounds like a free chip offer.

In any case, I understand that this was inconvenient, and I appreciate you sharing it.