1xBet Casino - general discussion (page 11)

Hello, how long have you been waiting for your money, please? Have you tried live chat? Do you have any idea why this situation might have arisen and what might have happened?

Was it necessary for you to verify yourself? 

I've Try to many emails send with my government valid documents but what's wrong the issues not clarify.

look at this I've many times attach my nid Card

Well, from what I can see, the casino says it should be on the background of the piece of paper with the current date. I don't see anything like that there, since you're holding it in your hands. So you need to do it the way they want it.

Hello Jaro,

Thanks for your reply.

I've already send under documents and attached with date and same result.

if you want i can share with you documents.

thanks

So you did what they asked you to do, show me how you did it so I can see. 🙂

I am filing this formal complaint against 1xbet casino due to the withholding of my funds, ARS 30,000 (ID 1571988789). I have completed all verification steps, but my withdrawal continues to be rejected because I cannot complete my date of birth, which is impossible. Technical support only provides automated responses and offers no real solution to my problem. I believe I have complied with all the site's terms and conditions and demand the immediate release of my funds. They must manually correct the date of birth field so it is not blocked. I hope that Casino Guru's mediation will help resolve this issue as soon as possible. I have tried every possible means: chatbots, emails (which only reach one address; the others are not found), callbacks, etc. Thank you.

Hello, in that case, if there is a problem with your date of birth, you have not yet completed the verification process, so you will only receive the money once this has been resolved. 

In any case, what is the problem? Did you enter this information incorrectly during registration, or what happened? Did you contact the casino immediately when you realized something was wrong, or only after you started the verification process? Please try to describe what happened a little better.

I did everything the bots and a few human assistants asked me to do. I sent several emails to support, including the requested documentation, screenshots, etc., but they haven't given me a solution. Some emails bounce back because the address can't be found. And that's where I'm at. I can't register my date of birth because the platform won't let me. I haven't been able to make a withdrawal for a week now, and they haven't given me a solution.

These are obstacles they're putting up to avoid paying, because this should already be resolved. They just need to free up that space so I can save my data, and that's it. It's not much money, but it's mine. Accepting the deposit was no problem, but withdrawing it has been a week now, and they haven't given me a solution. The bots don't understand my question; they answer the same thing a hundred times. My money is there; I'm not going to keep playing. And just like they're holding me back, they'll do it to many others. I repeat, I've tried everything: callbacks, calls that go unanswered. And nothing.

What should I show? If you tell me, I'll do it.

Sorry if I take a while to reply, I'm at work right now

The mail security-es@1xbet-team.com My emails are being rejected; it says the email address can't be found. I sent everything to info-es@. No solution.

Hello,

I understand that it is all frustrating. In my opinion, the casino should take care of the problem. Returned emails won't solve much, so unless the casino provides you with a working support address, I would not bother to send any more emails.

I still kind of do not understand the matter because Jaro's questions were in vain. Thus, we are not actually able to conclude much. Do you mind responding to those?

Perhaps we can think of something together, but that requires more details from your side.

Nothing was in vain, I don't know what more you want me to explain. The casino hadn't paid me for a week, and when they finally unlocked the option to enter my date of birth, which was impossible, only then did they ask for verification. I didn't get any help from the bots, nor from emails that they don't receive, nor any support whatsoever. I don't know what made them decide to pay me 30,000 Argentine pesos. I think they didn't have the money to pay me, hahaha, bureaucratic hurdles. I'm not playing at these casinos anymore; they've had a thousand problems ever since I started. I thought they were reputable.

However, making a deposit was no problem at all; everything was quick at this casino, 1xbet. I installed it as shown under ICE DROP FISHING.

Hello, thanks for those details; it matters a lot.

I understand the overall experience was bad, and I truly can't say whether you were paid those 30,000 Argentine pesos or not, because the translation is a bit tricky for me. Let me then ask you: are you missing a portion of your winnings, please?

Perhaps we can help you here, you know?

No, they already paid me. It was a long struggle, but they finally did it. I uninstalled the app so I won't play anymore. Although the problem wasn't playing, but getting paid at least the first time, because they had blocked the field where the date of birth went. Thanks.

Thank you for helping me get that correctly. I'm so glad you can put this behind you. 🙂

However, I wonder how the casino would resolve that if anyone else faced the same problem. I guess somehow the date of birth was adjusted by the casino workers. Am I close?

Yes, otherwise I would never have gotten paid. But it was really difficult because it took a week to resolve and then there was the verification.