1xBet Casino - general discussion (page 12)

Well, one way or another, I truly hope this was your last negative experience. 🙂

1xbet betting company's cashback system isn't working properly. I've completed at least 200,000 wagering requirements since yesterday, and only 18 TL in cashback has been credited to my account. Don't even think about becoming a VIP member on this site, which only gives cashback based on wagering requirements. Everything is very unhealthy; you can't get proper cashback or loss bonuses.

Have you contacted the casino support regarding this issue?

I would like to know what they said about it, for sure.

Dear Casino Guru Team,

I respectfully request that my complaint against 1xBet be reopened based on information that materially changes the nature of the dispute.

This matter is no longer solely related to responsible gambling or exclusion handling. Following the closure of my account, multiple 1xBet representatives subsequently communicated that repayment of CAD $74,666.24 would occur.

These communications included statements indicating that my deposits had not yet been credited, that representatives would assist in recovering my funds, and that the funds would be returned. Most recently, on May 9, 2026, I was informed that there had been delays in communication regarding the outstanding CAD $74,666.24 and that my case had been escalated to the payment processing department.

I have documentation supporting these communications and have assembled a complete evidentiary record, including exclusion requests, account closure documentation, repayment confirmations, escalation communications, and supporting records.

I appreciate that support communications alone do not necessarily determine liability. However, I respectfully submit that documented payment representations concerning an outstanding amount of CAD $74,666.24 warrant fresh consideration and review.

I would sincerely appreciate Casino Guru reconsidering this matter and reopening my complaint.

Thank you for your time and consideration.

Kind regards,

Hello dear Larry, I ask you kindly to return back to our discussion regarding this situation. Here on the forum, no one is able to reopen your complaint. In the past I informed you about the possibilities. The option in your situation remains an email request, which is completely out of forum scale.

Thank you for your understanding, and best of luck with the casino.

Please provide the email.

Good day to you.

It is still in the associated complaint, and I believe you went that way a few times in the past. Nothing has changed in this situation.

It was a pretty simple ask. Please provide the email.

Have a nice Sunday, please.

Hello, I submitted a complaint to 1xbet, but 9 days or 2 days have passed since the deadline, and the investigator hasn't responded. Is there any assistance available? Complaint number: 213918

Hi, you've already gotten the answer, so check it out.🙂

Thank you so much from the bottom of my heart for your concern.

You are always welcome. 🙂

1xBet is demanding a mental fitness certificate with specific phrasing that is legally impossible to get in India. Their support team has officially threatened to ignore my messages. Please intervene immediately."

Hello, since you’ve opened a complaint, our team will definitely look into it. So the casino asked for something you can’t provide, right? To be honest, requests like this aren’t common, and the first thing that comes to mind is why they’d want something like that from you. Have you ever self-excluded yourself here or had any problems?

My Response to Jaroslav:"Dear Jaroslav, thank you for reviewing my case (ID: 416571949). To answer your questions:No, I have never self-excluded myself on 1xBet or any other platform. I have always used my account normally.The only previous issues I reported were related to technical errors in the 'Aviator' game and minor transaction delays, but nothing related to gambling addiction.1xBet is demanding this 'Mental Fitness Certificate' with impossible phrasing only after I won a large amount of INR 16,45,000. It is a clear tactic to withhold my legitimate winnings because they know such a document is legally impossible to get in India. I have never admitted to having an addiction, and they have no medical grounds to ask for this."

Thanks for the reply. Well, if you've never had the kind of problems you described, then I don't really understand why the casino is asking you for this, or on what basis. 

Anyway, I hope this gets sorted out somehow, and be sure to reply to Attila in your complaint.

Dear Attila,Thank you for taking over my case (ID: 416571949). I want to formally state that I have cleared all standard KYC verifications, including my identity and live video/selfie. I have never had any issues with gambling addiction or self-exclusion.1xBet is withholding my legitimate winnings of INR 16,45,000 only after I won. They are demanding a mental fitness certificate with specific wording that is legally impossible to obtain from registered doctors in India. This is a clear tactic to avoid payment.I will not provide any further certificates as I am fully verified. I request you to intervene and direct 1xBet to release my funds immediately."

Dear Attila,

I want to inform you that out of extreme frustration with 1xBet's impossible medical demands, I have sent them an official waiver and account closure request, demanding the immediate release of my INR 16,45,000. If 1xBet tries to completely block or delete my account now, please note it is a bad-faith move to steal my funds. I fully stand by my complaint here on Casino Guru."

Dear Attila,

I want to provide a critical update regarding the bad-faith behavior of 1xBet. I have recently sent a formal email to their official security team (security-en@1xbet-team.com), which included direct screenshots of my conversation history and ongoing case here on Casino Guru. Despite receiving clear proof of this open dispute, the 1xBet security team is consistently ignoring all my emails and refusing to provide any written response.

Furthermore, during a recent official phone call, a 1xBet representative explicitly pressured me, telling me NOT to report them or continue my complaint on Casino Guru. They are completely refusing to acknowledge the legal deadlocks of their certificate demand in India and are desperately trying to stop me from using international regulators.

This clearly demonstrates that 1xBet is operating in absolute bad faith, ignoring formal mediation, and intentionally withholding my INR 16,45,000 winnings. I firmly refuse to comply with their illegal demands and request Casino Guru to urgently take action against this operator."