1xBet Casino - general discussion (page 10)

I've been writing to them since day one. The first response I received was that these issues could take 15 days to resolve, but that the casino had never actually taken that long and that they would surely resolve it sooner. Obviously, that didn't happen, so after 16 days, their next response was that they needed 38 days because their specialists were very busy with their requests. But again, the same arrogant line about resolving it sooner, and I'm still a victim of this scam and theft. Has this happened to anyone else?

We would have to look into the complaint, but sometimes lost deposits are a problem for other players as well. 

According to what you described, you deposited via bank transfer and said that the bank confirmed that the deposit went through normally, right? I don't know what they can investigate for so long, but you'll probably have to wait a little longer. 

Did they say anything specific about why this happened? Did you also tell them that the bank said everything was fine on their end?

They never give an answer, they just say "the specialists are working on it." Then I tell them that's not an answer for a robbery/scam of this magnitude; it's obvious they're working on it. So I insist that I need an answer, and they tell me that's the answer: "the specialists are working on it." Jaro, whatever you think you can ask or say, or insist on, I've already done it, and they don't give me an answer.

I know for sure that this is not a pleasant situation for you. In any case, lost deposits are not the easiest thing to resolve. However, if you sent them confirmation from the bank that your deposit arrived normally, then they have to resolve it at the casino.

But you will probably have to wait for that, although I can't tell you how long.😕

That’s very helpful and great insight to the situation. Stay hot! You should charge people for your non-advisory role on here.

I am writing this to warn other players about a serious unresolved issue with 1xBet.

On several occasions in August, 1xBet confirmed in writing that CAD $74,666 in deposits, which were accepted after I had already requested that my account be closed for wellbeing reasons, would be returned. Multiple agents acknowledged the error, apologized, and stated that the funds would be repaid. These confirmations are documented and not in dispute.

Despite these repeated repayment assurances, months have passed with no repayment and almost no meaningful communication. The repayment team stopped responding entirely, and frontline support now sends generic messages that do not address the repayment commitments or the responsible gambling breach that led to this situation in the first place.

I have followed every step requested of me, including contacting the repayment address they provided immediately, yet nothing has progressed.

Players should be aware that even when 1xBet repeatedly admits fault and confirms repayment in writing, they may still go silent and leave you in limbo for an extended period of time. I hope this is eventually resolved, but at this stage it is important for others to understand the risk.

Hello again, would you update us when something new occurs?

I believe we went through the risks thoroughly; thus, I am sorry to see that nothing new has emerged.

Thank you in advance, of course.

Thank you for checking in. I will update the thread if anything develops.

If I’m being honest, it’s disappointing that Casino.Guru wasn’t able to take a stronger position on my case earlier, especially given that I had a written repayment promise from 1xBet. That documentation should have carried significant weight, but instead the case stalled and the operator was effectively able to delay for months. It has been a very discouraging and difficult experience on my side.

I do appreciate your support here in the forum, and I’ll continue to share any updates as they come.

Thanks again, I mean it.

Of course, come back anytime; the forum is always here. I don't think it's necessary to restart this whole thing; I hope that's okay.

I believe that a proper follow-up should include the complaint as well. It is right here.

I wish you the best of luck. I will be available if Curaçao responds to your case. As I've previously stated, I wish there was more to achieve.

You again? Didn't you say you had nothing to say? 

Feel free to go to the casino and resolve the situation. I look forward to hearing your solution. 

I'll say this once, and hopefully for the last time: if you intend to make similar nonsensical comments that solve nothing and are unnecessarily provocative, your forum privileges will be revoked. If you want to get involved and help someone, feel free to do so, but I don't need to correspond and argue with you. 

If you don't understand what I wrote, read it until you do.

I wanted to provide an update regarding my case with 1xBet because something very concerning has now happened publicly.

Earlier this year, I received multiple written confirmations from 1xBet’s BLOCK team stating that the deposits accepted after my responsible-gambling closure request would be returned. That repayment approval was issued after their internal review, and it has been the basis of all my attempts to resolve this matter properly.

However, 1xBet has now posted a public response on TrustPilot that completely contradicts the repayment confirmation. Instead of acknowledging the responsible-gambling breach or the earlier approval, they stated that there is "no basis for refund" and referenced my lifetime winnings, which has nothing to do with responsible-gambling obligations or with deposits accepted after I withdrew consent to gamble.

The contradiction is very clear. Internally, I was told the funds would be returned following the BLOCK review. Publicly, they are now claiming the opposite and treating the matter as closed. Their public statement also referred to the company’s ability to make "balance adjustments," which is interesting because this is the same mechanism typically used for repayments. Yet they refuse to apply it here despite previously approving it.

For transparency, I have forwarded their TrustPilot response to both my lawyer and the payment processor handling the deposits because this situation now involves conflicting statements from 1xBet depending on the audience.

I am still trying to resolve this properly, but I felt it was important to highlight this inconsistency. It shows why players struggle to resolve responsible-gambling disputes directly with the operator.

If anything changes, I will provide another update.

If that’s your logic, wouldn’t you have to banned yourself?