The player from Oregon had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received at that time. After the Complaints Team had advised her to wait for 14 days since requesting the withdrawal, she confirmed that she had received her winnings. Consequently, we had marked the complaint as 'resolved' in our system.
FortuneJack Casino - Player’s withdrawal has been delayed.
Amount: $600
FortuneJack Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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1 year ago
I haven't received any affirmative response other than my account is being ran thru security and no one will givee me a solid answer. I passed KYC, security says I'm linked to another account. To The Beat of my knowledge I only have one.
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1 year ago
Dear kelliecody2023,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
Dear kelliecody2023,
Have you received your withdrawal from the casino yet?
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11 months ago
Dear kelliecody2023,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
