Fortune Mobile Casino - Player is requesting a refund.

I want to request for a refund of my deposited money

Dear celineonyedika,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the reason why you wish a refund for the money you deposited?

Have you played with the money you deposited into the casino?

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have deposited more than N90,000 in the game and they are asking for more deposit, which I did and still can't withdraw my money

They keep on asking for more deposit to claim my prize

Could you please send me the exact link to the casino where you're experiencing this problem?

Also, kindly forward me the communication between you and the casino customer support with the request to deposit more money at veronika.f@casino.guru. Alternatively, you may post screenshots here.

Dear celineonyedika,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.