The player from Spain is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Fortune Clock Casino - Player’s withdrawal has been delayed.
Amount: €502
Fortune Clock Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Good afternoon!
I explain my problem.
I made a deposit of € 60 at the fortuneclock casino. After a while I tried to withdraw some of the money, but it was rejected. I contacted the casino to find out why. They answered that I had to make a triple turn (bet triple the income made (60 * 3 = 180)) and they told me that I only had € 100 wagered. So far so good. I made a total new bet of € 100, which was already fulfilling the triple turn to withdraw, in addition to confirming my identity, email and number. Now I encounter the following problem: I request a withdrawal, I wait 36h for approval, and suddenly my withdrawal is rejected again for no reason. I need your help.
Greetings and thank you.
Automatic translation:
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4 years ago
Dear Albert,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I checked the casino’s T&Cs (https://2clockfortune.com/en/rules) and I found this:
„8.14.2. the funds must be withdrawn on the same payment system, which was used to make deposit at your account;
You need to have at least one successful deposit for the last 30 days before creating a withdrawal request."
Were these conditions fulfilled, before you requested your withdrawal, please?
Have you tried contacting the casino regarding your delayed withdrawal? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.
Best regards,
Kristina
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4 years ago
Translation
Good afternoon Kristína!
All conditions are met. I contacted them after verifying the data. And they just answered that it was rejected because I did not verify the card with which I made the deposit. What happens is the following: for security reasons, create a virtual card with an assigned balance through my real card, so it is not a physical card and there is no human form of verification of that card. I requested my withdrawal on the royal card, which I was able to confirm. But they ask me to confirm the virtual card, which is impossible since once the payment is made, that card is automatically deleted. I hope you can do something.
Thanks and best regards.
Edited
Automatic translation:
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4 years ago
Translation
Good afternoon Kristína!
I add information to the topic. The casino agents answered me. They told me that I needed to confirm the virtual card with which I made the deposit. Well I sent them a photo of the virtual card since, since it is not physical, it is the only way I have to show that it is mine. After sending the only missing document, I reapplied for the withdrawal, which has been canceled again. I speak in the chat and now they have not answered me for days, they were to call me today at 5 and I am still waiting. I am looking forward to your response.
Thank you very much and greetings.
Edited
Automatic translation:
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4 years ago
Hello Albert,
Verifying documents can take some time. I would like to ask you for your patience and wait for another 7 days. I will keep this complaint open and if your account isn't successfully verified (the casino don't call you as promised) during this time period, we will try to get in touch with the casino to figure out what is going on.
In the meantime, would you be so kind, keep me updated and let me know if there is anything new regarding your issue? Thank you for understanding.
