Fortune Clock Casino - Player is struggling to verify his account.

They keep cancelling withdrawals saying they haven't got the right card details which I have sent numerous. They say everything is now good and it will be OK next time as it takes 36 hours to get a refund but then get declined over and over again. I've read the reviews on trust pilot and there are hundreds saying the same They just take your money and won't pay out and keep asking for private details from everything so to me looks like they can scam you down the line and take your money from bank.

Dear Stephen ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that verifying your card seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Stephen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.