The player from Spain is complaining about unauthorized transactions in her bank account. We rejected the complaint because the player didn't respond to our messages and questions.
Fortune Clock Casino - Player complains about unauthorized deposits.
Amount: €200
Fortune Clock Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Fortune Clock Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
On July 21 I made a withdrawal of 200 euros, that withdrawal was SUCCESSFUL (at first), it came to my card perfectly, what happened? that I see on my +200 card, and just at that moment it also put -200, and indeed, I arrived on July 29 (when it became effective) and I was automatically withdrawn from my card those 200 euros that were returned to the casino, THE TRANSACTION WAS NULL, I WAS GIVEN 200 AND I WAS TAKEN AWAY 200, I have complained many times and they say that the transaction was successful, indeed, it was successful, but they do not see that it was later null and I have disappeared from the bank those 200 euros to their Account, I HAVE ALL THE PROOFS ALL THE DOCUMENTS ALL THE MOVEMENTS, I show it and even so they keep denying me, my next step is to go to court, I do not plan to lose that money, I always have the truth ahead of me
Automatic translation:
Public
Public
4 years ago
Dear Arturo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. How long after you received your winnings were the money sent back to the casino? Is the 200€ currently in your casino balance? What explanation did the casino give you? Also please, if you have any relevant conversation with the casino as well as any proof(bank statement etc.) regarding the case please forward it to nikolas.b@casino.guru.
Best regards,
Nick
