Fortuna Casino SK - Player cannot withdraw her winnings.

Good day,

They do not respond to my emails at all and do not communicate with me. I have € 600 cash to withdraw from them. I was already desperate. Well thank you.

Dear Katarína,

Thank you for submitting your complaint. I am sorry for your negative experience. I would like to know if you tried to contact the casino by phone as well. Telephone support should be available Mon-Sun: 08:00 to 20:00 on +421 2 5788 4290.

I also checked the deposits and withdrawals section (https://www.ifortuna.sk/cms/hracsky-ucet/vklady-vybery/vybery#/) and found that there is a personal withdrawal option at each branch. Wouldn't you consider using this option as well?

I'm looking forward to your reply.

Kristina

Dear Katarína,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.