Fonbet Casino GR - Player’s winnings are not paid out.

ΔΕΝ ΜΟΥ ΔΩΣΑΝΕ 240Ε ΑΠΟ ΤΑΚΕΡΔΗ ΜΟΥ

Dear kostas2260,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Is there any withdrawal request currently pending in your player's account?

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

ΕΙΝΑΙ ΠΛΗΡΩΣ ΤΑΥΤΟΠΟΙΗΜΕΝΟΣ Σας έχουν ενημερώσει γιατί δεν μπορείτε να αποσύρετε τα κέρδη ΟΧΙ ΤΑ ΚΑΤΑΣΧΕΣΑΝΕ ΤΑ ΧΡΗΜΑΤΑ Υπάρχει κάποιο αίτημα ανάληψης σε εκκρεμότητα στον λογαριασμό  ΟΧΙ

Dear kostas2260,

Could you please explain whether the casino confiscated your winnings based on specific rules?

Could you please share with me your communication with the casino including the explanation you received from the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear kostas2260,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

ΛΕΝΕ ΟΤΙ ΠΑΡΑΒΙΑΣΑ ΤΟΥΣ ΟΡΟΥΣ ΜΠΟΝΟΥΣ,ΣΤΟ ΜΠΟΝΟΥΣ ΠΟΥ ΠΗΡΑ ΔΕΝ ΥΠΗΡΧΑΝ ΟΡΟΙ, ΣΤΗΝ ΕΛΛΑΔΑ ΜΕΣΗ ΤΗΝ ΕΛΛΗΝΙΚΗ ΝΟΜΟΘΕΣΙΑ ΤΟ ΑΝΩΤΕΡΩ BET EINAI 20E.DEN ΜΠΟΡΕΙΣ ΝΑ ΠΑΙΞΕΙΣ ΠΑΡΑΠΑΝΩ, ΣΤΑ ΜΠΟΝΟΥΣ ΕΚΤΟΣ ΑΠΟ ΤΑ ΤΖΙΡΑΡΙΣΜΑ ΔΕΝ ΥΠΑΡΧΕΙ ΑΛΛΟΣ ΟΡΟΣ

Thanks for your reply.

Kindly send me the communication or an explanation you received from the casino so we may review it. It will help us determine the next course of action.

Send the information to my email at tomas@casino.guru

ΜΙΛΗΣΑΜΕ ΤΗΛΕΦΩΝΙΚΑ ,ΚΑΙ ΜΟΥ ΕΙΠΑΝ ΟΤΙ ΠΑΡΑΒΙΑΣΑ ΤΟΥΣ ΟΡΟΥΣ ΜΠΟΝΟΥΣ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,ΔΕΝ ΥΠΑΡΧΟΥΝ ΑΛΛΑ ΠΑΡΑΣΤΑΤΙΚΑ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,ΤΟ FONBET ΕΙΝΑΙ ΕΛΛΗΝΙΚΟ ΚΑΖΙΝΟ.ΚΑΙ ΛΕΙΤΟΥΡΓΕΙ ΜΕ ΒΑΣΗ ΤΗΝ ΕΛΛΗΝΙΚΗ ΝΟΜΟΘΕΣΙΑ\\\\\

Did the casino not inform you about the reason for confiscation via email?

Could you please share a link or a screenshot of the promotion you accepted?

Dear kostas2260,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.