The player from Greece deposited money into his Fonbet account, but the funds did not appear in his casino account. We advised the player to contact his payment provider for an investigation, which was expected to take approximately one month. Despite extending the timer and requesting updates, the player did not respond. Consequently, the complaint was rejected due to a lack of communication from the player.
Fonbet Casino GR - Player's deposit not reflecting in casino account.
Amount: €20
Fonbet Casino GR
Safety Index:HighSafety Index
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8.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Translation
Good evening, I made a deposit to my fonbet account on 15/5/24 but the money has not yet appeared in my account. It has been withdrawn from the bank.
Automatic translation:
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7 months ago
Dear mariospolyzos8,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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7 months ago
Translation
nice thank you very much So far, nothing has happened above. it goes from day to day. the money has left the account. I will wait and send you if I have any newer news
Automatic translation:
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7 months ago
I fully understand not receiving your funds instantly must be frustrationg, mariospolyzos8.
As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 21 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
