Foggybet Casino - Player’s winnings haven’t been received yet.

My issue started with Foggybet casino on 11/08/2023 after I finished the required wagering and I submitted a withdrawal request ( 226 euro ) on 11/08/2023, Anyhow, verification was accepted/finished i send list of documents attachment and withdraw time.

On daily bases I was sending them emails regarding my withdrawal, since 14/08/2023 but unfortunately it is still pending. Yesterday I received an email from the casino telling me that they can not say any schedule when my withdrawal was processed.

I have now been feeling I did not receive my funds for a long time.

I don't have anything against Foggybet, but I want my payouts. Foggybet info in chatbox tells.-attachment

Withdrawal requests get processed within 48 hours. I am now waiting 4 full days.

Dear 5801451,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account has veficated. 6.08.2023

I will send here confirmation e-mail by attachment

Foggybet just paid 226e.

The complaint can be closed. Thanks for help.

Dear 5801451,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru