Foggy Star Casino - Player's withdrawal has not been processed.

Good evening Casino Guru, signed up with FoggyStar a few days ago, only played slots and a bit of roulette. Didn't use any of the bonuses. I won 1200 CAD, uploaded the documents and have been waiting for verification and withdrawal of funds for more than 24 hours. This scares me, as this is my first good win and the first story with such a long withdrawal. I hope for your help!

Dear UngsMar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait for at least 2 weeks so that the casino has enough time to review your documents and process the withdrawal. I will keep this complaint open, so please keep us informed about any further developments.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Casino Guru, representatives of FoggyStar answered me a few hours ago and verified my account and withdrew my winnings. Thank you for your help in clarifying the issue!

Awesome news, UngsMar. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.