FlukyOne Casino - Player’s account was closed after a successful win.

Hello!!! I want to warn people about a casino like Fluckyone casino, then for the first time in my life I made a deposit of 47 euros with a bonus in this casino and won a total of 4000 euros, which I played with the bonus, I submitted all the necessary data for withdrawing money and the KYC support told me that if all the necessary documents are then can I receive my withdrawal I applied for withdrawal on 10.02.2024 and I have been waiting until today and the withdrawals have not been confirmed today 14.02.2024 I received an email from KYC that my account is closed and I can no longer access my game account this casino is cheating, be sure because it was blocked without any reason my account. under no circumstances play at this casino unless you want to lose your money.

Dear eliisevahesaar,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with FlukyOne Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm which bonus you activated and what game did you play?

Have you passed the KYC verification?

Could you kindly forward me the email from the casino regarding the closure of your account? My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I am answering your question regarding luckyone casino, I made my first deposit with 300% deposit bonus and played buffalo king megaways and won a total of 4000 euros in the game, KYC verification is fully completed and luckyone casino customer support says that there are some other people associated with me who use the same casino even though none of my friends or acquaintances have played in this casino, they just blocked my account, they say that it is temporarily closed, although I have not cooperated with any of my friends or acquaintances, none of my friends or acquaintances have an account in this casino, and they tell me that they still have the same address as me related persons

From the email you sent me, it seems that the casino closed your account only temporarily. I believe they found some similarities between your credentials and some other's user's credentials. It doesn't mean that you have done something wrong. Could you please advise if the casino's investigation was concluded, or is your account still blocked?

Dear eliisevahesaar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.