The player from Estonia had reported a problem with Fluckyone Casino, where she had won 4000 euros and had completed the necessary KYC verification. However, her withdrawal had been delayed and her account was eventually closed without any explanation. The player had denied any association with other users of the casino as was suggested by the casino's customer support. We had attempted to investigate the matter, but the player did not respond to our queries. Therefore, we were unable to determine the cause of the issue and the complaint was consequently rejected.
FlukyOne Casino - Player’s account was closed after a successful win.
Amount: €4,000
FlukyOne Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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8 months ago
Hello!!! I want to warn people about a casino like Fluckyone casino, then for the first time in my life I made a deposit of 47 euros with a bonus in this casino and won a total of 4000 euros, which I played with the bonus, I submitted all the necessary data for withdrawing money and the KYC support told me that if all the necessary documents are then can I receive my withdrawal I applied for withdrawal on 10.02.2024 and I have been waiting until today and the withdrawals have not been confirmed today 14.02.2024 I received an email from KYC that my account is closed and I can no longer access my game account this casino is cheating, be sure because it was blocked without any reason my account. under no circumstances play at this casino unless you want to lose your money.
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8 months ago
Dear eliisevahesaar,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with FlukyOne Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm which bonus you activated and what game did you play?
Have you passed the KYC verification?
Could you kindly forward me the email from the casino regarding the closure of your account? My email address is veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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8 months ago
Hello, I am answering your question regarding luckyone casino, I made my first deposit with 300% deposit bonus and played buffalo king megaways and won a total of 4000 euros in the game, KYC verification is fully completed and luckyone casino customer support says that there are some other people associated with me who use the same casino even though none of my friends or acquaintances have played in this casino, they just blocked my account, they say that it is temporarily closed, although I have not cooperated with any of my friends or acquaintances, none of my friends or acquaintances have an account in this casino, and they tell me that they still have the same address as me related persons
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8 months ago
From the email you sent me, it seems that the casino closed your account only temporarily. I believe they found some similarities between your credentials and some other's user's credentials. It doesn't mean that you have done something wrong. Could you please advise if the casino's investigation was concluded, or is your account still blocked?
