The player from the UK requested a withdrawal, but his account has been blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Hello I tried to withdrawal from my account and my account is been blocked.
Dear Mohammed,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please indicate whether you passed the KYC (verification)? Have you made any successful withdrawals before?
Have you tried contacting the casino directly and ask what happened? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina