The Swedish player had completed verification for initial withdrawals, but the fourth withdrawal request for 500€ was still pending after two days. They were having issues contacting the casino as emails were being ignored and live-chat was unavailable. We had advised the player that withdrawals could take up to 14 days to process and to contact us if the money was not received after this period. We extended the complaint resolution timer by 7 days, but due to a lack of response from the player, we were unable to proceed with the investigation or provide a solution.
Flappy Casino - Player's withdrawal is delayed.
Amount: €500
Flappy Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
I have made three withdrawals.
First one i got to do verification about everything.
second time i needed to verify again.
Third time it was no hustle.
But now the fourth time: 500€ withdrawal, the money is still pending after two days eventhough it says on their website that all withdrawals are handled within 24h of successful verification (done and done several days ago) and they doesn’t answer in mail and their Live-chat seems to have dissapeared.
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10 months ago
Dear Sampliero79,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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10 months ago
Dear Sampliero79,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
