Flappy Casino - Player's bonus disappeared.

Hi, Flappy Casino give me bonus 30€ with wagering 50x. With two days must be accepted, i activated next day less then one days. I had 10 days to wager this bonus. On 21.08 which day accepted bonus, I played 18% of wagering, thats 1500 of about 400, 1100 stayed still wagered. Yesterday on 22.08 all bonus is lost. No one, doesnt respons to my emails. Totally scam casino

Dear katakassu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify what you mean by "lost"? Was the bonus canceled by the casino? If possible, please post a screenshot of your bonus history here.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Katakassu and CasinoGuru team,

We would like to clarify the situation regarding the bonus you have received.

We apologise for any inconvenience caused concerning your no deposit bonus of 30 EUR. After reviewing the case, we confirmed that the bonus, which is available for 10 days to complete the wager as was correctly noted, may have been mistakenly canceled. The cancellation was not initiated on our end, so it is possible it was accidentally canceled by the player.

As of August 23rd, we have examined the matter, and the player was informed via email in the morning about the reaccrediting of the whole bonus with remaining wagering. We regret any frustration this may have caused and are committed to ensuring a smooth experience for you moving forward.

If you have any further questions or need additional clarification, please don't hesitate to reach out.

Thank you for your understanding.

Best regards,

Flappy Casino

Hello everyone,

Thank you Flappy Casino representative for your reply and assistance. We really appreciate that you reconsidered the case and credited the bonus back.

katakassu, could you please confirm we can consider this case resolved?

Dear katakassu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I got it bonus back but it there was no winnings with any came, scam casino

Dear katakassu,

Since you received back the bonus this complaint was about we'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru