The player from Italy deposited 7000€ into the casino, but was disappointed with the lack of real money payouts. He expressed concerns about the casino's perceived lack of reliability, poor customer service, and questionable withdrawal limits. The player is seeking a return of his deposited amount. The complaint was rejected as the player was not eligible for any kind of refund.
Flappy Casino - Player complains about lack of payouts and poor customer service.
Amount: €7,000
Flappy Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
I came across this casino through a website advertising its features.
I registered and submitted my identification documents. I deposited 7000€ in the slots, but I soon noticed they offered no real money payout, quite unlike the bonus funds. I continued playing, adjusting my bets on the same slot, but all I got were hundreds of losing spins. I reduced the bet to 40 cents and only then did I receive a bonus spin, which amounted to a win of just 1.86€. In other words, I had never seen anything so absurd before!!! The website advertises a weekly "cashback" supposed to be issued to each player on any losses, but I never received any reimbursement! Moreover, their customer service is completely inept. To every query, they respond by saying the matter has been reported to the responsible department who will contact you via email. After a week, there has been no contact. To make things worse, they have even blocked me from the chat on the website due to continuous support requests, and now I can communicate only by email. The VIP consultant Mirko also blocked me on WhatsApp, unable to answer my questions. Suspicious of their strange behavior, I started doing online research and could see that there are hundreds of other users in the same situation as me. This site is not reliable at all. I demand the return of all my deposited amounts. Moreover, it is worth mentioning that the site has no deposit limits. You can deposit up to 100,000€ in cryptocurrencies, yet the maximum withdrawal allowed is only 1000€ per day and a maximum of 10,000€ per month! Absurd! Meanwhile, for bonus funds, the maximum withdrawal is a mere 25€!
Automatic translation:
Public
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7 months ago
Dear rndd87gfjq,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Flappy Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate why exactly are you requesting a refund as non of the above described reason seems relevant to do such request? I will be waiting for your reply patiently.
Best regards,
Nick
Public
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7 months ago
Translation
Because in my opinion it is clearly a less than honest site! Just think about withdrawal limits versus no deposit limits! Furthermore, reading the experiences of other players, they are almost all of the same opinion! That is, the slots do not respect the payouts and no one has managed to obtain considerable winnings or withdraw money from this casino! I have been playing online casinos for 25 years and nothing like this has ever happened to me!!! Another aspect: why was access to the site's chat blocked after my requests for assistance and why don't they reply to me via email? A week has passed but the elusive "management" still hasn't contacted me. Finally, as I have already said, a "weekly cashback" promotion is advertised on the site. After having paid €7000 in one week, the following Monday I was not credited with any Cashback. How come!? This casino deserves a thorough and honest investigation so that other players do not have the same experience as me.
Automatic translation:
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7 months ago
Dear rndd87gfjq,
It is entirely up to the casino what limits do they set and if they are set unfairly, it is visible on our review as well. Also it is the casino's decision whether a player receives a bonus or not as it is a good will from them giving out free money and they can simply block any bonus from any player. Unfortunately this is not a reason to receive any kind of refund and if you are unsatisfied with the casino I can only recommend to register in a different one.
The complaint will be now rejected as there is no reason for requesting a refund.
Best regards,
Nick
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