HomeComplaintsFishka Casino - Player's not able to withdraw his winnings.

Fishka Casino - Player's not able to withdraw his winnings.

Amount: €833

Fishka Casino
Safety Index:Very low
Submitted: 12 Feb 2022 | Case closed : 14 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Slovakia tried to withdraw his winnings, but the casino informed him that he must first make 3 deposits in order to do so. Unfortunately, the player stopped responding to our questions and messages and we were forced to reject the complaint.

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2 years ago
Translation

Hello, I made a minimum deposit of 40 € and when I won, I can't withdrawal because my support writes that I have to make a minimum of 3 deposits, it's not

stupidity?

Automatic translation:
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2 years ago

Dear Denis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first withdrawal attempt? Would you be so kind as to advise whether you passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Meanwhile, I would strongly recommend against paying more deposits until we receive an explanation from the casino.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Edited by a Casino Guru admin
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2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Thank you very much Denis for your reply. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello Denis!


From now on, I will take care of your complaint. Firstly, I would like to ask you, could you please explain, how did you find out this casino? Please note, providing us with this information is very important for us.

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2 years ago

Hello Denis!


We have not heard from you for a while. Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

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2 years ago

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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