Dear Denis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first withdrawal attempt? Would you be so kind as to advise whether you passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Meanwhile, I would strongly recommend against paying more deposits until we receive an explanation from the casino.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear Denis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first withdrawal attempt? Would you be so kind as to advise whether you passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Meanwhile, I would strongly recommend against paying more deposits until we receive an explanation from the casino.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Edited by a Casino Guru admin