Dear Miroslav.
Please note, in our communication with the customer support of the casino, we were able to receive the same information which also confirmed your story . Unfortunately, they rejected any cooperation on the resolution of this complaint.
Since the casino is trying to force you into something which is in contradiction of the standard and not backed by their terms and conditions (although they keep mentioning it). We consider this behavior as fraudulent. This situation leaves us with no other choice to close this complaint as unresolved with the classification of fraud, which will further decrease the casino's rating and securing it's position within the lower ranks on our website.
Since the casino does not operate any license, I would like to strongly recommend for you to avoid any further engagement in this particular casino and also any similar casinos. You can find plenty of casinos with 'very good' and 'perfect' reputation in our list of casinos, where it is very unlikely that you'd encounter any similar issues. Needless to say that in the event of any disputes, the chances of a successful resolution would be also much higher than in 'very good' or 'perfect' ranked casinos.
Dear Miroslav.
Please note, in our communication with the customer support of the casino, we were able to receive the same information which also confirmed your story . Unfortunately, they rejected any cooperation on the resolution of this complaint.
Since the casino is trying to force you into something which is in contradiction of the standard and not backed by their terms and conditions (although they keep mentioning it). We consider this behavior as fraudulent. This situation leaves us with no other choice to close this complaint as unresolved with the classification of fraud, which will further decrease the casino's rating and securing it's position within the lower ranks on our website.
Since the casino does not operate any license, I would like to strongly recommend for you to avoid any further engagement in this particular casino and also any similar casinos. You can find plenty of casinos with 'very good' and 'perfect' reputation in our list of casinos, where it is very unlikely that you'd encounter any similar issues. Needless to say that in the event of any disputes, the chances of a successful resolution would be also much higher than in 'very good' or 'perfect' ranked casinos.
Edited by a Casino Guru admin