Fishka Casino - Player's not able to withdraw his winnings.

Good evening, I would like to ask and of course, if it could be checked, I created an account in an online casino called Fishka Money, where I deposited 60 euros and won 600 euros. Subsequently, I wanted to choose them, but the support on this website told me that I still had to make two deposits. I'm afraid he has a deception about money. In addition, I did not receive a confirmation e-mail when registering at the casino (it was not even in the spam). Thank you in advance for your reply and I wish you a pleasant rest of the day.

Dear Miroslav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first withdrawal attempt? Would you be so kind as to advise whether you passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening, thank you for a very quick reply.

I created an account at the above mentioned casino. I made the first deposit using my ATM card, where they have payment verification via 3D security, where you have to confirm it with a fingerprint on the application over the phone. I played slot machines where I didn't use any of the bonuses, as I know that if you use a bonus, you have to break it several times, so I didn't use the bonus. I did not even receive any email about registration, where usually there is a link where you have to confirm the registration, also no verification of identity. Authentication is only available when withdrawing an amount over 50,000 euros. I am afraid that if I make two more deposits of 60 euros, which I will have to break because they have told me so in support, then they will ask for authentication from home and I am afraid that the data will be misused.

I understand your concerns, Miroslav. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. He will get in touch with the casino and ask for their standpoint, however, please, keep in mind that there is still a chance you will have to go through the verification process. The vast majority of casinos do not process withdrawals before they verify the player's identity, and we cannot force them to do otherwise.

Thank you for your response. Of course, only where will I have a guarantee that this casino is not fake.

Hello Miroslav!

From now on, I will take care of your complaint. I will now try to contact the representatives of Fishka Casino and invite them into participating in resolving your issue.

Thank you very much. I will wait for a response

So how ?

Dear Miroslav,

While we are waiting for the answer from the casino, I would like to ask you, could you please explain, how did you find out this casino? Please note, providing us with this information is very important for us.

Through one gentleman on the instagram who shared the casino, it's great, so I tried it. They have an online chat there if it helps.

So no answer?

Dear Miroslav.

Please note, in our communication with the customer support of the casino, we were able to receive the same information which also confirmed your story . Unfortunately, they rejected any cooperation on the resolution of this complaint.

Since the casino is trying to force you into something which is in contradiction of the standard and not backed by their terms and conditions (although they keep mentioning it). We consider this behavior as fraudulent. This situation leaves us with no other choice to close this complaint as unresolved with the classification of fraud, which will further decrease the casino's rating and securing it's position within the lower ranks on our website.

Since the casino does not operate any license, I would like to strongly recommend for you to avoid any further engagement in this particular casino and also any similar casinos. You can find plenty of casinos with 'very good' and 'perfect' reputation in our list of casinos, where it is very unlikely that you'd encounter any similar issues. Needless to say that in the event of any disputes, the chances of a successful resolution would be also much higher than in 'very good' or 'perfect' ranked casinos.

Thank you for the answer, so I'd rather be fooled by one deposit of less than 60 euros than if I recharged it twice more for 60 euros and together it would be 180 euros

After gathering all the necessary information and reasons mentioned above, we are closing this complaint as unresolved. I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.