The player's withdrawal is delayed due to maximum withdrawal limits. The complaint was rejected as the player stopped responding.
First Casino - The player's withdrawal is delayed.
Amount: 280,000 ₴
First Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Systematic violation of the rules of payments by the casino (purposefully delaying the payment of funds).
Clause 5.23 of the casino rules states:
Pay penny koshtіv for koristuvachіv:
Day limit: UAH 30,000
Tizhneviy limit: UAH 200,000
Monthly limit: UAH 500,000
Withdrawal requests are processed within 24 hours. Despite this, within 18 days after the win, the withdrawal was never processed within the specified period.
For the first ten days, the payment was made every two days for the amount of the daily limit. The last week, the payment occurs once every three days for half the amount of the daily limit, the rest of the requests are simply rejected, referring to the same clause 5.23 with the mark Payout limit exceeded, clause 5.23. which, as we see, clearly violates the rules of payments.
In simple words, every three days, according to the rules, I am required to make a payment of 90,000 thousand winnings; in fact, 14,000 were paid out. Three weeks after the win, I could not withdraw even a third of the amount won.
I ask you to look into the situation and since the First.ua casino is licensed in Ukraine, please help in drawing up an official complaint to the "Commission for the Regulation of Gambling and Lotteries"
Ps According to feedback from players on various sites For First.ua casino, this is a common practice of delaying payments, which is faced by more than a dozen people who played in this online institution.
Automatic translation:
Public
Public
2 years ago
Hello opsu,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with First Casino. Please allow me to ask you a few more question before we would move forward.
How many withdrawal requests are currently pending and how many was already paid out. Did you contact the casino with this issue and if yes, what was their respond.
Please note that if the casino pays but slower, it's not something we can punish the casino for. Delays are the most common issues when we solve complaints. The process can be slower due many factors outside the casino as well.
Looking forward to your answer.
Regards,
Nick
