HomeComplaintsFirst Casino - Player's struggling with a withdrawal of his funds.

First Casino - Player's struggling with a withdrawal of his funds.

Amount: 14,113 ₴

First Casino
Safety Index:High
Submitted: 15 Mar 2023 | Resolved : 18 Mar 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Ukraine is experiencing difficulties withdrawing his funds from the casino. The player confirmed the issue was resolved.

Public
Public
1 year ago
Translation

file refusal to withdraw funds, incomprehensible write-offs and credits without my knowledge, without explaining specific reasons

Automatic translation:
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Public
1 year ago

Dear spickijoleksandr,


Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation.

Could you please advise if your account has been fully verified? Have you contacted casino support about why your withdrawal requests are being rejected? What did they reply?

Looking forward to hearing from you.

Best regards,

Tomas

Public
Public
1 year ago
Translation

Thank you. Problem solved already. Sorry to bother you

Automatic translation:
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1 year ago

No problem spickijoleksandr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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