The player from Ukraine has been blocked without further explanation. The player later confirmed that the remaining balance was refunded, therefore we marked this complaint as resolved.
First Casino - Player's account has been blocked.
Amount: 5,000 ₴
First Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
First Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
The security service blocked the account without explanation on the account of 5000 UAH, I have been playing in the casino for 3 days, I have never played in an online casino before
Automatic translation:
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2 years ago
Dear serduk80,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify when exactly was your account closed? Have you accumulated your funds with or without an active bonus, please?
Have you received any explanation from the casino regarding this situation?
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Blocked three days ago, there was an amount of 5000 UAH, I wrote to those support, they answered that this is a security service and they have no connection with it to explain the reason, the amount was not bonus, after I filed a complaint with you, I received a transfer in the amount of 4975 UAH not the fact that from them
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2 years ago
Thank you for your reply, serduk80. Have you tried contacting the casino to ask if this transaction is coming from them? Because it looks like it could be a refund of your balance. The amount might be lower because some transaction fees and/or currency exchange fees could be charged.
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2 years ago
Translation
Yes, there was money from them, but they did not give the reason for blocking the account
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2 years ago
serduk80, please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If the casino paid out all the winnings and/or no funds are being held, I’m afraid, there’s not much we can do for you.
Since the casino has refunded you your remaining balance, we will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
