The player's struggle to verify as the casino keep requesting new documents. The complaint was rejected as the player stopped responding.
I have submitted every possible document I have and they are saying they need more bank documents I have no more bank documents I sent 4 separate documents and they are the right ones
I have submitted every possible document I have and they are saying they need more bank documents I have no more bank documents I sent 4 separate documents and they are the right ones
Hello Victoria,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.
How long is the verification process going on? Did the casino specify why are they asking for the bank statement again? Is this your first withdrawal request in the casino? Did you use any bonus money to accumulate your winnings?
Looking forward to your answer and I hope we will be able to help you resolve this case.
Regards,
Nick
Casino.guru
Hello Victoria,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.
How long is the verification process going on? Did the casino specify why are they asking for the bank statement again? Is this your first withdrawal request in the casino? Did you use any bonus money to accumulate your winnings?
Looking forward to your answer and I hope we will be able to help you resolve this case.
Regards,
Nick
Casino.guru
Dear Victoria,
We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7days.
Dear Victoria,
We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7days.
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