The player from Germany had waited for several days for a payout of 1400 Euros from Fightclub Casino. The casino's customer support had merely advised him to continue waiting and had not addressed any of his additional inquiries. After he submitted his complaint to us, the player later confirmed that his issue had been resolved and he had received his payout from the casino. Consequently, we had then marked the complaint as 'resolved' in our system.
Fight Club Casino - Player's payout has been delayed.
Amount: €1,400
Fight Club Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Good day,
Unfortunately, I've been waiting for my payout of 1400 euros from Fightclub Casino for a few days now and haven't received any feedback other than that I should continue to wait from customer support. Unfortunately, further questions to customer support from me are not addressed.
best regards,
Lukas T*****Sc*****
Edited by a Casino Guru admin
Automatic translation:
Public
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2 months ago
Hello r9r6hhqwqs,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fight Club Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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2 months ago
Dear r9r6hhqwqs,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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