Fight Club Casino - Player’s bonus winnings have been voided.

Before registering in any casino, I carefully read the ratings on your site. After reading about Lady Hammer casino, I trusted a good assessment and registered using your link. They constantly sent their bonus offers to the mail. For all the time I have replenished my account at this casino 8 times. For the eighth time, I was finally able to win at this casino. I replenished my eighth deposit with 200 euros, having received a 50% bonus and from 300 euros I went to 1965 euros, having fulfilled all the bonus conditions. I ordered a withdrawal, but the payment was declined. After a while, the following answer came: Dear Friend,

We found out that you have exceeded the maximum bet while playing with the bonus.

Sorry, but due to that we had to correct your balance to the deposit amount. We kindly ask you to observe our Bonus Terms & Conditions and be more attentive next time.

Sorry for any inconvenience caused and hope for understanding.

Best regards,

Ladyhammer Casino Support Team

Having contacted the chat, I was informed that yesterday there were several bets with an excess on Immersive Roulette, from 5 EUR to 47 EUR. As a result, the finance department checked these bets and confiscated my winnings.

Just think: due to multiple bets over 5 euros when playing with a bonus, lady Hammer casinos confiscate winnings. Moreover, they add that the player must limit himself and in no case put more than 5 euros on the bonus money, otherwise it will be an abuse of the bonus.

They also refused to return past deposits, writing that the casino does not return lost deposits, and my balance, according to them, was adjusted to the amount of the last deposit.

I have never had such problems with any casino. If I exceeded the maximum bet, then the maximum did not count towards the bonus wagering. I think this is just theft. 1765 euros were stolen by this casino. I beg you to help me with this problem. The chat correspondence is completely saved, and if necessary, I can forward it to you.

Dear andrey78,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found https://www.ladyhammercasino.com/bonus-terms-and-conditions:

„Limitation of the maximum bet while wagering: EUR 5 / USD 5 / 7 AUD / RUB 350 / NOK 50 / PLN 20 / 7 CAD / BTC 0,0015 / BCH 0,005 / ETH 0,05 / LTC 0,019 / DOG 2,600 / USDT 5. This restriction applies to the entire game round and also to bets doubling after the completion of the game round."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to contact me you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Good morning! It's strange to hear from you that I have violated the maximum bet rule. Sounds like an excuse for those terrible actions on the part of this casino. It turns out that robots must register at Lady Hammer casino, which keep in mind all the time, so as not to exceed the rate of 5 euros. But even if you copied this rule, then where is it written that the casino confiscates the entire win if the maximum bet (5 euros) is exceeded?

My vision of how they deal with customers deserves, at least, to change the casino rating on your site. Let the players know what they will have to face before making a deposit to this casino. Rating 8.6 is a rating for honest and decent projects. Lady Hammer has no place among them.

I lost 8 deposits. If I knew that they would take away all the winnings from the ninth, then in my life I would not register there. There are simply no chances to pick up the winnings. This is how such projects behave like this: at first they send a bunch of suggestions to the mail, chat kindly, but if you have a similar problem, then they brazenly accuse you of violating the game with bonus funds and blame you. Moreover, they learned to twist everything so competently that sometimes one wonders how this can be. This is the aerobatics of a scam.

In general, first of all I write about my problem here, since I registered at Lady Hammer casino using your link. But if you do not help me and there will be no results to resolve my problem, then I intend to write absolutely on all forums, including the English ones, until I receive my winnings and apologies from Lady Hammer.

In fact, losing money is not the worst thing that can happen to a player in such casinos. When you wake up in the morning, you go to the account and see that you have been brazenly robbed for a large amount, you can lose your health like mine, and this is much worse. Now I have come to my senses a little and go to the bitter end.

Dear andrey78,

Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter. I understand that it would be easier for the players if the maximum bets were controlled and enforced by the casino during the bonus play, but, unfortunately, that is not a common practice yet. It is not unusual for casinos, to put restrictions on the bonus play (restricted games, restricted game providers, maximum bet etc.)

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Well, the casino publishes information on its website about the maximum bet, BUT: 1. This can only be considered as the fact that in case of exceeding 5 euros, there is no wagering of the bonus money from this bet.

2. The casino does not write in its rules that if the maximum bet is exceeded, all winnings will be confiscated.

I don't understand why Lady Hammer is still not downgraded on your site. At the very least, your site should respond to such outrage by lowering its rating below average. Or do you think 8.6 is the correct grade? So you can draw Lady Hammer and 10+, because they steal money from players so professionally.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.