The player from Germany had faced an issue after depositing 20€ for a welcome bonus, as she was informed that she had a duplicate account with the casino. She denied this claim and demanded more information about the alleged duplicate account. However, the issue had been resolved when the casino credited her first welcome bonus. Consequently, we had marked the complaint as 'resolved' in our system.
Fight Club Casino - Player's alleged duplicate account issue.
Amount: €20
Fight Club Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Hello, I just discovered this casino and deposited 20€ for the first welcome bonus. Strangely, I was told that I have a duplicate account there, which can't possibly be true under any circumstances. There is also no one in my household who is registered with this casino. I would like detailed information about what other account could possibly exist, considering I only heard about this casino for the first time in my life no more than an hour ago??
Automatic translation:
Public
Public
2 months ago
Dear QueenLea,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please clarify how this information influenced your account? Do you have access to it? Were your funds confiscated?
If there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 months ago
Translation
It's okay, I just asked support again and the first welcome bonus was credited to me. So it's already sorted out. Thank you very much 🙂
Automatic translation:
Public
Public
2 months ago
Dear QueenLea,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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