HomeComplaintsFight Club Casino - Player has experienced a technical glitch.

Fight Club Casino - Player has experienced a technical glitch.

Amount: A$29

Fight Club Casino
Safety Index:Above average
Submitted: 08 Mar 2021 | Case closed : 21 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia has experienced a technical glitch while playing. The complaint was closed as rejected as the player stopped responding.

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3 years ago

Hi this is my chat history and I have proof


playing game win $29 dollars game freeZes row


screenshot taken


refresh game


screenshot taken now showing I lost that bet with no win


spike to help desk no assistance at all

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3 years ago

Dear Shurmey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru? Could you please clarify if any promotional offer has been active at the time of the technical issue?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

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3 years ago

Sure

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3 years ago

Hello Shurmey,

Could you please advise which game is your issue related to since you've forwarded screenshots of the blackjack game together with slots.

If I understood correctly and these two screenshots should show the issue, please try to forward them in better quality.

filefile

Thank you very much in advance.

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3 years ago

Okay will do just the two pokie games

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3 years ago

Perfect. I'll be waiting for the screenshots patiently.

Edited by a Casino Guru admin
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3 years ago

Did you receive them

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3 years ago

Screenshots from the player:


filefile


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3 years ago

Thank you very much, Shurmey, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

I would like to ask Lady Hammer Casino to join us and help us resolve the player's issue.

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3 years ago

Told you this is the worst I submitted anew complaint which relates to this complaint

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3 years ago

Hello Shurmey,


I am sorry for the delay.


If I understood you correctly, you were not credited with a win of 29 AUD?


Looking forward to your reply.


Kind regards,

LadyHammer Casino


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3 years ago

Additional response from the player:


"I usually okay winstorm my favourite game and it’s also the game with the most glitches causes me to lose my winnings and will lag like I am on dial up speeds with this server I have lost hundreds if not thousands to this scam server if this helps one person then so be it made so many complaints in the past to them all with the same generic response as a case for bad luck ... well they can get f***** robbing me the way they f***** have find it so odd that my balance is at a clean $230 okay then. Don’t you find it odd in the next subsequent 40- 50 games the server slows again and then this happens The. 40 subsequent spins the win just stops and barely making a buck at all wait let me rephrase ...Not even close to a f***** cent win for a game it is not statistically possible to lose earning nothing zero zilch with so many rounds on a slot machine .normally always the case u would win something the is lower than the wagered bet e.g. someone bets 1 dollar a spin and wins like 15 cents ... but in this case it’s just not bad luck it’s ducking rigged shit and I’ve had enough"


Dear Shurmey,

I would like to ask you to respond directly here into this complaint instead of submitting a new one and do not use any swear words, otherwise we will be forced to reject the complaint. I would like to ask you why are the screenshots taken from a different devices. Also please respond to the casino corespondingly.

Thank you in advance.


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3 years ago

Dear Shurmey,

We haven't hear from you in a while. Please note, if you won't respond within the next 7 days, the complaint will be rejected.

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3 years ago

I’m sorry for my rant earlier ... I’m just concerned with blackjack they saying I have lost but clearly I won it is in the email I sent u

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3 years ago

I used my iPhone safari app and also chrome app hence different browsers

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3 years ago

Dear Lady Hammer Casino,

Could you please confirm if you were aware of this issue or do you have any log proving if the issue occured or not?

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3 years ago

Dear Shurmey and Casino Guru Team,


First of all, I would like to apologize for any inconvenience caused.


I have carefully looked into your issue. As far as I can see, you contacted our support 3 times with a request to check the results of bets.


The first request was to check the results of a bet in Blackjack 6 by the provider LuckyStreak. According to the game provider's information, your bets were successfully finished. Your winnings were manually credited to your balance of 300.0 AUD from the casino side on March 5.


The second request was to check the results of a bet in Blackjack 3 by the provider LuckyStreak. Based on the provider's response due to problem with the network connection, 80 AUD were manually credited to your balance from the casino side on March 16th. 


The third request was to check the results of a bet in slot Winstorm. The provider responded that the amount of the bet was not taken from the player's balance. The bet was not placed.

Since we value you as our regular player and understand your expectations, the winnings of 28.4 AUD in slot Winstorm were manually credited to your account from our side on March 19th.


I would kindly remind that our support team works around the clock and you have the opportunity to contact your personal manager for any question.


Based on the information provided, please let us know if there is anything else we can help with. We would be happy to answer all of them!


Thank you for your understanding and have a great day ahead!


Kind regards,

LadyHammer Casino


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3 years ago

Dear Shumrey,

Is this answer and solution satisfying for you from the casino? Is there anything else we can help you with?

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3 years ago

Dear Shurmey,

We haven't receive any respond from you. Please note, if we won't get any answer within the next 7 days, the complaint will be rejected.

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3 years ago

The complaint will now be rejected.

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