FIFO88 Casino - Player’s winnings have been cancelled.

I started to deposit MYR 350 and claimed for the 100% welcome bonus on 19 Dec 2020 and started to play. After few days of playing and I finally achieved the turnover on 24 Dec 2020. When I tried to withdraw MYR 2135 for the first time and got rejected, so I went to the live chat and ask for the reason. They then requested for my Identity card and 3-months bank statement which I gave them immediately when they ask for it.

After a few moment, the live chat replied:

"Hello, please read the following message carefully. Observed and tested by the company's risk control department, your account has been proven to be organizational arbitrage. The company has decided to stop any transactions with you. Please tell your organization not to come again. If the company discovers that you have re-deposited funds, it will be forfeited. Thank you for your cooperation."

I was confused at the moment and asking for further valid reason but the live chat never reply after that. I then submit another withdrawal with the same amount and it got rejected again but the money has not been return after the rejection. (Please refer to the attached screenshot below).

Dear andychoy,

Thank you very much for submitting your complaint. Do I understand correctly that this case is related to sports betting? Have you played in the casino section as well, or sports only?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Hi Petronela,

I have sent you an email regarding this situation. Appreciate for your help and your time for reviewing this matter. Looking forward for your reply.

Thanks,

Andy

Thank you very much, andychoy, for your email. Since you have confirmed that the bonus wagering issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t facilitate resolving this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.