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Good day!! I have a serious problem because I don't have a responsible game

And I have already asked the ganabet casino on different occasions to close my account and they do not respond to my emails. The strange thing is that if I tell them not to close because I have money there, they answer me almost immediately and when I ask them to close my account there is no response. I already sent in the mail with a letter in my own handwriting explaining why I want to close it and even so I have not already lost a lot of money as I tell you no I do not have self-control and this is already doing something very serious to me I have sent a number of emails begging them to close and ignore

Buen día!! Tengo un grave problema porque no tengo un juego responsable

Y ya le he pedido en diferentes ocasiones al casino ganabet cierre mi cuenta y no responden a mis correos. Lo raro es que si yo les digo no cierren porque tengo dinero ahí me contestan casi inmediatamente y cuando les pido me cierren la cuenta no hay respuesta. Ya envié en el correo con una carta de mi puño y letra explicando porque la quiero cerrar y ni asi yo ya he perdido mucho dinero como les digo no no tengo autocontrol y esto ya se me está haciendo algo muy grave he enviado una cantidad de correos rogándoles que hagan el cierre y hacen caso omiso

Dear Clauvf1973,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I have checked the Responsible Gambling section on the website, and this is what I found (here):

„At the INTERNET SITE we are aware of our responsibility as an entertainment company towards society, so we are committed to offering and collaborating with users with permanent actions so as not to underestimate their quality of life, and therefore promote information of responsible and moderate gaming.

Therefore, gambling and betting is strictly prohibited for minors, and its sole purpose is entertainment and fun, so we suggest you play responsibly and not take gambling as a means of earning money.

While it is true that gambling is interesting and varied fun, it is no less true that abuse, like any other hobby, often leads to financial and family problems."

Is this soporte@ganabet.mx the email address that you have sent your email to?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi good morning!! If the casino already closed my account, it did it last night

Thank you very much

Hola buen día!! Si ya el casino me cerró la cuenta lo hizo el día de ayer por la noche

Muchas gracias

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Clauvf1973, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other online casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru