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My bank accepts international payouts and has a swift code but since I t s a credit union the casino says they won't deposit into that kind of bank. I used a bitcoin purser to deposit at royal ace and won 1000 payout they wo t deposit into my bitcoin stating my only option is wire transfer. They will not give me a list of acceptable banks. So it woukd seem they will not pay my winnings. Nobody will reply to my requests or help me get my payout accept to tell me that all of my options will not work for them.

Dear Jennifer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t necessary means that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative method to place a minimum deposit and withdraw your funds?

Lastly, do I understand correctly that you’re experiencing a similar problem with the Royal Ace Casino? If yes, please file a new complaint as we deal with one casino per thread only.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for your quick reply. And yes my account has been verified and I passed the 3rd party verification system they have in place. I asked about bitcoin and since my deposit was made via debit card they said I coukd not get paid thst way I asked and no offer of a small deposit before my payout coukd be paid I will inquire. After submitting this request I see I finally did get a response from payout team asking me to give him names of 3 other banks I am considering to open an account in order to get paid...is this really necessary? I'm afraid once I so that they will come at me stating it had to be established with bank statements or somwtging like that...and yes similar problem with royal ace I will submit a formal complaint with them this a.m. thank you for your prompt attention. I really appreciate it.

This is m response

Travis H*** (Support Center)

Feb 9, 2021, 10:50 AM GMT+1

Hi Jennifer,

Check is not a viable method for your payment and bitcoin payouts are normally reserved for bitcoin depositors and we see your win originated from a credit card deposit. PayPal or Netspend aren't acceptable either.

Your option would be to open an account with another bank, If you can give me two or three names you're considering I'll confirm beforehand if they'll be okay.

Regards,

Travis H***

Thank you very much, Jennifer, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much. I will wait for directive from Mr. Viliam.

Hello Jennifer,

I looked at your complaint and will do my best to help you. I would like to invite Raging Bull Slots Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I'd like to offer my bitcoin address for a more efficient t

Resolution

bitcoin:1PNArx1jjwQZRbgmiEQejSMnbwrGSx****

was wondering if you maybe had a list of banks that will actually let me open an account and accept an international wire transfer the next daY and what my guarantee woukd be that they won't make me have 3 months bank statements plus the fact that my original deposit will have nothing to do with this new account and I've seen past resolutions from thud casino depositing into bitcoin acts even if they didn't make the initial deposit into the casino with bitcoin. Why cant they do that?? Their website says if none of the options they list will work for a deposit to let them know and they will offer other suggestions. So again i ask is opening up some bank account going to resolve this innings? Abd If so wherenl do u recommend I open said account

Greetings all,

I can see you are directly in contact with the payouts team Jennifer, they have offered to vet the available banks for you. Give them a list of your local options as they requested and they will look into whether those banks are viable for you or not.

In general just follow their instructions, communicate, and once we have a payout method for you on file I should be able to move things along for you if necessary.

Best wishes,

Nick and Raging Bull

Dear Jennifer,

follow Nick's instructions and let me know about your progress, please.

They did not offer me a list they suggested I let u know what banks are available to me. I really don't have any other options close to me except for my credit union that u refuse to deposit into. If i had a list of acceptable banks preferably online acts i woukd drive to wherever I needed to go.to open an account which I also feel is a big waste of time when I know damn well u will use bitcoin as n I see unhave done in the past for similar situations.

I just opened up.a checking act with us bank. Will this suffice

Hey Jennifer,

As I had mentioned previously our Payouts Department was more than willing to review the banking options available to you in order to avoid any issues moving forward but in this case we are in luck, I checked into it and there should be no issues with using US Bank as a withdrawal method.

Please complete the necessary information in the format submitted by the payouts department and we can hopefully get things moving for you.

Best wishes,

Nick and Raging Bull

How much of a transaction history will u now require for me to receive my payouts as I mentioned I opened this account for the sole purpose of receiving my payouts. Woukd seem to be yet another stall tactic. Please advise, thank u.

I do not understand why I shiukd have to wait and start completely over with your waiting period demands when ive already done due diligence with little to NO help from you guys. I went into my account this am only to find that the money I requested originally to be put back into available money that I had to resubmit for withdrawal. AND BE TOLD I NEED TO WAIT 7 TO 10 MORE DAYS FOR IT TO BE APPROVED ABD ANITHER 7 TO 10 FOR U TO SEND IT AND FROM THERE GOD KNOWS WHEN UR PROCESSORS DECIDE TO SEND THE PAYOUT. THIS IS REDUCULOUS IVE WAITED OVER 2 MONTHS AS IT IS DONE MY PART...ANSWER ME THIS ONLY....HOW WOUKD YOU FEEL IF SHOE WERE ON YOUR FOOT? I DONT WANT AN APOLOGY FIR UR SUPPOSED UNDERSTANDING. I WANT TO KNOW HOW U WOULD FEEL IF U FAIRLY WON A SUBSTANTIAL AMOUNT OF MONEY ABD WERE TOLD U COULDN'T HAVE IT BECAUSE U BANK WITH A CREDIT UNION, PAPERCHECK IS NOT VIABLE GO FIND A DIFF BANK IN YOUR OWN WITH NO GUIDANCE...2 MONTHS LATER U COMPLETE THAT...TO BE TOLD TO START THE REQUEST OVER???

Hey Jennifer,

No need to "restart" the process, as I'd said before I only needed you to complete your payout details so that I could intervene on your behalf. I've already pushed your first withdrawal approval through and we should be seeing that going to our 3rd party relatively soon. Thanks for your cooperation and continued patience.

Best wishes,

Nick and Raging Bull

Am I expected to wait for each payout to come one at a time even tho royal ace is a diff casino?? I shouldn't have to wait for thst one shoikd I? Yet I'm still waiting

Hey all,

Good news Imtangled40, your first payment went out to our 3rd party yesterday shortly after my message. As a general rule once funds are released on our end you should see them in your bank account in 3-10 business days, I've also pushed through approval on your requested withdrawal in the sister brand as well. As to your question, I can only assure you I will do what I can to expedite things for you within the system I work in.

Best wishes,

Nick and Raging Bull

Great I will be sure to notify CG when they arrive. Will u be processing the other half of the deposit thyts still pending with raging bull for 2250?

Dear Jennifer,

let me know when you'll receive your winnings.

I'm being told that my bank will reject the wire transfers due to the fact that the account hasn't been opened for more than 30 days. After alllllllll this bs I've been thru can u please just do a bitcoin and be done with it already

Hey Jennifer,

In answer to your first question, once I receive confirmation of receipt of payment on your end I can follow through on the next withdrawal request. It may be approved on it's own in the interim but in order to escalate on your behalf I need confirmation of payment before I can proceed.

As to your statement regarding the funds being rejected on your end, your payout method has been fully vetted and approved and payment has been issued to our 3rd party payment providers. I can see no evident issues with you receiving payment to your bank account as wire transfer.

If there is something you know that we don't and a stop payment and reissue is required it would most likely be subject to cancellation and reissue fees on our end as stated in our terms and conditions. Please let me know as soon as possible if this is the situation and I will have one of my agents reach out to you.

Best wishes,

Nick and Raging Bull

As of rt now I have not yet received payment. Until I'm officially notified we should hold off. It's a possibility they will not accept the wire transfer due to the fact that m account is new and not 30 days old. Which I mentioned qoukd be an issue way back when I was considering finding another bank but was given no alternative. Please wait for the payment to get to my account to see if they will still allow me to receive it. I will let u know asap. If that is the case will bitxoin be an option t I resolve? Please advise. Thank you

After speaking in person with us bank my account shoukd be good open and ready to receive international wire transfers so I will let u knownas soon as it hits my account. Thank you for your time,

Jennifer

I spoke with my bank today and the wire department and they confirmed that I should have no problem receiving the wires as well as they confirmed nothing has been sent to my account as of today

Dear Jennifer,

thank you for the update, please, let us know when you'll receive your winnings.

As of today they tell me transfers are usually immediate and I have not yet received anything nothing has been sent

I see 2268 has hit my account and is pending. Thank you very much for your help. I will await my deposit from your sister site royal ace as well as the remainder of raging bull for 2250.

Can I consider this case as resolved?

U can consider it 1/3 solved so far

Jennifer, let me know when you'll receive the remaining part from Raging Bull Slots Casino, so I can mark this complaint as resolved. The complaint about sister site Royal Ace Casino is not part of this complaint, so please, do not mix this.

Thank you for understanding.

Yes fair enough we will call this issue half complete then. I will let you know when I receive the remainder 2250.00 withdrawal from raging bull. I have a separate open issue with royal ace.

Still nothing as of today for remainder payout

Still nothing as of today and as per your live agent it has yet to be approved...now I'm pissed as nick personally guaranteed he'd escalate this and it shoukd already be approved as I got Half of it...due to them not paying more than 2500 per week. I shiukd have gotten the rest of this payout today...not wait for more approval. Stop with the excuses and pay me already

Where is the problem, Nick?

Still nothing today. This is absolutely ridiculous making me chase this money fir this long. The hoops I was forced to jump thru just to be ABLE to qualify to receive the winnings and now I've gotta chase it around and remind ur own staff what your policies are??? What is THAT really about, seriously??!!

Hey Jennifer,

We should be seeing an approval for your final withdrawal request coming through shortly. Thanks so much for your patience.

Best wishes,

Nick and Raging Bull

As of this morning nothing thank you

I still have not received anything

And nothing still...

Dear Jennifer,

be more patient, please.

I have received my payout you can close this as resolved, thank you.

Dear Jennifer,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru