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I have had a $2500 wire withdrawal pending since 11/24 that I am starting to get very concerned about. I had spoken to customer service on the live chat twice, and they said they were passing on my information to the payout team to figure out what's going wrong and get me paid. That hasn't been followed up on. am starting to get very concerned about it. All of my bank information should be correct and updated, and my account/identity verified.

Withdrawal Request ID: #4643594

Hello Kyle,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Raging Bull Slots Casino. Allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current winnings?

Note, that during the Holidays it might be possible that some activities are delayed within the casino. If your account have been verified in the last 2 weeks, I think it will be a matter of time to receive the money once the verification was complete.

Please forward any relevant screenshot or chat to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hey there Nick, thanks for the response. Not sure if you intended me to respond here or via email, so I'll start here in the name of transparency and you can let me know what I need to email.

This is my first attempted withdrawal. I did use a bonus/promo, but it marked as no max. My identity/account is fully verified through HooYu. I can't find the exact date, but believe it was sometime in the week starting on 11/7/21. So that puts us well past the two week date that I keep hearing and underscores the source of my concern.

Look forward to the next update!

Hello Kyle,

It will be the best if you answer here directly into the complaint. Also thank you for the additional information, I will now forward the complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Kyle!

I will take care of your complaint from now on. I'd like to invite representatives of Raging Bull Slots Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.  

Thanks Tomas! It would be great to get a Raging Bull representative in here so we can get to the bottom of this because their customer service on live chat and email have been of no help so far.

Greetings all,

It looks like there was some issue with confirmation of payout details Kyle, I'll review what we've got and see if we can make things work with what you've already submitted. If not one of my agents will be in direct contact with you via email and take care of you until we get things sorted out.

Best wishes,

Nick and Raging Bull

I got an email from a representative from your Account Verification Team last night, and provided them with the additional information and bank Estatement they requested. Hopefully that gives them everything they need to push this through.

Question for you: Once we sort out everything with account verification and get this payment through, will future withdrawals happen on a shorter timeline? That would be the factor if I continue to use Raging Bull or not, because this 3 month delay is not acceptable.

Hello all,

thanks to Nick and Raging Bull Slots Casino for the reply.

Kyle, keep us updated if you encounter any other issues. I'll keep the complaint open until your confirmation about a successful withdrawal.

Great news Kyle,

All is in place now and your withdrawal request has been reviewed and approved. That should be going out our 3rd party for payment in the next couple business days (if not today). Once it is released to our 3rd party we are generally looking at 3-10 business days on delivery with a wire transfer.

So, looking good on this end.

Best wishes,

Nick and Raging Bull

Hello Kyle,

Was your withdrawal request successful? Did you receive your winnings? Let us know. Much appreciated. We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes! Withdrawal request successful and money received. So the issue is officially resolved; thanks for your help here, very much appreciated.

Awesome news, Kyle! I am glad to hear you received your winnings. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.