Megapari Casino - Pelaajien kotiutustavat on poistettu käytöstä.

Once again, I'm having problems withdrawing 2,000 euros. The SEPA method for withdrawing my funds has been disabled for more than 3 days, and it still hasn't been resolved.

I've also tried withdrawing using my card, but the operator automatically rejects the withdrawal without any reason.

A month ago, I went through a long and tedious process to be able to withdraw using my card, and now, as I said, I can't even withdraw using this method. I demand an immediate solution due to the recurring issues with withdrawals.

De nuevo problemas para retirar 2.000 euros. Han desactivado el método SEPA para retirar mis fondos, des de hace más de 3 días, y aún no lo han solucionado.

También intento retirar des de mi tarjeta, y automáticamente el operador me rechaza el reintegro sin ningún motivo.

Me hicieron pasar un proceso largo y tedioso para poder retirar con mi tarjeta hace un mes, y como digo, ahora ni si quiera puedo retirar con este método. Exijo una solución inmediatamente, debido a la reiteración de problemas con la retirada.

Hello markvnd25,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have had my account verified for many months. I don't have any active bonuses. The last time I spoke with Megapari was about 10 hours ago and they just told me to wait until the SEPA method is activated again. The problem is that this method has been inactive for more than 3 days, which is unacceptable.

Tengo la cuenta verificada des de hace muchos meses. No tengo ningún bono activo. La última vez que hablé con Megapari fue hace unas 10h y tan solo me dieron que espere hasta que se active de nuevo el método SEPA. El problema es que hace más de 3 días que este método está inactivo, es algo inadmisible.

Hello there, dear markvnd25 and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

I hope that's the case and I don't have any more problems withdrawing my funds. Because the problem is daily. I have never managed to make more than two satisfactory withdrawals.

Espero que así sea y no tenga más problemas al retirar mis fondos. Porque el problema es diario. Nunca he conseguido hacer más de dos retiros satisfactorios.

Dear markvnd25,

We sincerely apologize for the difficulties you've encountered with withdrawing your funds. Upon reviewing your account, we can confirm that you have successfully processed 8 withdrawal requests totaling 4204 EUR since July 13th, resulting in a current account balance of 0 EUR.

Regarding the SEPA withdrawal method, we regret to inform you that it was temporarily unavailable due to technical issues with payment system.

Regarding the withdrawal to your card ending in 1951, we have checked the information and contacted our Payment Team. It appears that your card is still blocked by the payment system. To unblock it, we require the following information:

• A photograph of your card displaying your name. For security reasons, please ensure:

• Only the first 6 and last 4 digits of the card number are visible; please obscure the middle digits.

• The CVV code is not visible. If it appears on the same side as the card number, please cover it.

• Your full name as printed on the card is clearly legible.

Please forward this information to customer.claims@megapari.com at your earliest convenience so that we can promptly assist you in resolving this issue.

Thank you for your understanding and cooperation throughout this process.

Best regards,

MegaPari Team

Hello markvnd25,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello markvnd25,

Did you provide the requested information to the casino?

Is there anything else we could assist you with as based on the casino's info, you have currently no pending withdrawal/balance.

More than a day to receive the money in my account, they ask me to wait 5h 7h to receive the amount. And when the hours pass, they ask me to send a bank statement and wait 24 hours. I wait 24 hours and they ask me for another 24 hours, this is laughable, they always put obstacles in your way when it comes to paying, I'm going to file a huge claim, given that I have many catches with these problems.

Más de un día para recibir el dinero en mi cuenta, me piden que espere 5h 7h para recibir el monto. Y cuando transcurren las horas, me piden que envié un extracto bancario y que espere 24h. Espero las 24h y me piden otras 24h, esto es de risa, siempre te ponen trabas a la hora de pagar, voy a poner una reclamación gigante, dado que tengo muchísimas capturas con estos problemas.

Hello markvnd25,

We advise to wait 14 days for any kind of withdrawal.

As you did not request our further assistance, the complaint will be now closed as resolved.

Best regards,

Nick