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I made a deposit and the deposit came with a chip afterwards. I redeemed chip and met the play through requirements and requested within stated max withdrawable amount. After waiting 12 business days 3/26/23 to 4/11/23 I now get called saying there was a "mistake" and the max cashout is only $100. How can you post and advertise something and after someone deposits and wins then say. Ooops my bad. This is terrible terrible business. Means every deposit there you never know if they will honor or not. Depends if they "made a mistake" even in their terms and conditions it states max cash out at $100. Unless stated otherwise! And it’s clearly stated what their MWA is. Please tell me I’m not the only one who thinks this is shady business! How can it be ok to advertise one thing and then pay out completely different. From $642 to i should be ok with $100. This is a scam

Dear Dom913,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how much was the maximum cashout supposed to be and was it stated somewhere in the bonus conditions?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

this is what promo shows with max cashout! I got a call today saying I was only able to cashout $100 contrary to what it clearly states. Saying "it was a mistake" if it’s a mistake sounds like they should be on the hook, not me. I followed all rules and requirements.

Thank you for your reply, Dom913. Could you please clarify where you found this offer? If possible, post here a link to the offer you redeemed.

Dear Dom913,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.