Harry's Casino - Pelaajan kotiuttaminen on viivästynyt yli kuukauden.

I have now been waiting since the 30/9/2021 for my withdrawal to be processed I keep getting generic automated responses about technical difficulties still nothing

Dear S,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Is the withdrawal still pending in your account or it has been processed already but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I don’t believe it was bonus it’s so long ago now and they don’t give bonuses they often and it disappeared from account after the 48 hours hence the reason I always take photo of it, I have emails from them stating they are processing it but is a standard non committal response first of all they said technical issues now the reason is it’s a different country and don’t want it to bounce back although they already paid winnings to me before but that did take 3 weeks!

Thank you very much, S, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello S,

I am sorry to hear you are having problems with your withdrawal. I will try to contact the casino and see if I can help.

I would like to invite Harry's Casino to the conversation to participate in the resolution of this complaint.

I doubt very much you’re get a response it’s now nearly 6 weeks and all I get it different excuses, the latest one is being a different country they need to make sure it doesn’t bounce back as they already have transferred funds before this would seem rather unlikely but any help you can give would be most appreciated they will not give a complaints procedure or indeed their governing body so I can make a formal complaint just excuse after excuse

Today marks 6 weeks since the request for a withdrawal have you had any response from them as to why they are withholding my payment the excuse that they have to make sure the bank is correct is ridiculous as they have sent to me before!

Hello S,

I appreciate your frustration but I have not had a response as of yet.

We would like to ask Harry's Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

They have had 7 days today if no response is received by the deadline time then it should have the negative response place on it today I am now in week 7 of waiting for my money

I note that you have given an extension this is not acceptable

Hello S,

It is standard procedure for us to extend the timer in this way as we want to do all that we can to resolve the complaint.

The most favorable outcome is for you to receive your payment, and as the casino does not have a license or refer to any ADR service, I'm afraid there is nothing that can be achieved without the casino's cooperation.

I feel it is worth one more attempt to contact them and if there is still no response the complaint will be closed as "unresolved" and affect the casino's rating.

Ok I will trust your judgement

Today marks 7 weeks! Do you think I am flogging a dead horse! Trying to get my money from them

Still nothing and I see your time line expires again within 24 hours what happens next

Dear S,

I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done if they will not respond.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could be of more help.

Best regards,

Adam