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I met all the requirements and they will not allow me to withdraw anything

Dear JoAnna,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Do I understand correctly that you have accumulated your winnings from a free/no deposit bonus?

Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi,

I have sent everything in via the upload area when you withdraw. I would be more than happy to send it again if you need, should I email it? Yes this is a no deposit bonus from signing up my account.

Thanks,

JoAnna

Dear JoAnna,

Could you please advise how many days ago you have sent your personal documents? Thank you.

Dear JoAnna,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.