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I deposited funds before confirming email, and quickly pointed out what the issue was for the error to have happened, also there is a registration bonus where you are given 200fs tokens which i did receive and now it is gone with no explanation or reason for the tokens to be gone from my account, I feel very stressed out trying to resolve this problem. every time i check on the status of my issue they tell me the same answer "We have forwarded your inquiry to the financial department and will notify you about any changes ". I feel robbed and cheated again but this time it's a casino with a very good reputation. I hope this around you are successful in finding a solution to my problem.

Dear trentzky96,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand completely what happened.

Is the main issue that the bonus disappeared from your account?

Thank you in advance for your reply.

Best regards,

Kristina

No, sorry I should not have mentioned the tokens being missing. The issue is funds not being credited due to depositing before confirming casino account, I notified them right after it happened, they acknowledged it and confirmed it was not credited. Now after 2 months they say they can't find it in their system, I complied with whatever it was they requested of me to prove that it was taken from my bank account and the process it took to get it to them only to get the runaround and same response from them. That should not be my problem after the fact so please help as I literary have no one to go to

Hello

Thank you for your requesr sir

As we can see your deposit was credited on your game account

And also your 200 TFS are on your account either

Hello everyone,

Thank you Fairspin Casino for your assistance with this case.

trentzky96, could you please confirm that the issue has been resolved? Can we now close this complaint?

Dear trentzky96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.