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Approximately 2 months ago I won $900 at ducky Luck Casino and attempted to cash. I put in the correct account and routing number where I need the money deposited and after several weeks I was told that it was the wrong account number so I resubmitted it again, and I'm 100% my numbers were correct. Since then I've been told my excuses such as it takes 15 to 30 days for the withdrawal to hit my account, as well as my bank rejected the transaction. I've sent in bank statements and every type of proof of identity they've asked for and yet they just told me again today that it was rejected by my bank. I've reached out to my bank and confirmed that no such wire transfer had ever been sent and I'm quite sure that I'm getting the runaround from this casino.

Dear johnvogel21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you tried requesting a withdrawal via an alternative payment method (if available)?

Do I understand correctly that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks for responding. I have not had any withdrawals other then this one. The casino suggested I try Bitcoin for my withdrawal but I don't use Bitcoin, I trust that even less then I do this casino. And yes, I did pass their verification and have the emails from them acknowledging so to prove. They made me send in a variety of documents several times over the course of a month period. And I did bc I do understand the need to make sure people are legitimate customers. And to answer your final question yes, I originally deposited $100 that was tied into a bonus. And I played through the wage requirements which then made my winings eligible for withdrawal.

Thank you very much for your reply, johnvogel21. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes of course. I will send you everything I have by the end of the day

I want to update you and let you know that I was paid by duckyluck casino this afternoon. I had to create a Bitcoin account in order to receive the funds. I thank you for your help in getting this issue resolved. I learned my lesson and won't be playing that site any more. Thanks again for your help.

Dear johnvogel21,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru