Betinx Casino - Pelaajan tili estettiin.

I register here and i play 4 times!

i play my 100% 4th bonus i finish my wager with correct all rules and i send my documents for verify my account. I request for withdrawal before 2 days and today i try login to check my account and my account is BLOCKED. I send many email to explain me why do this and not answer

Dear sklivenow,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that €2,000 (dispute value) is being held in your account? Has the casino approved your documents before you were blocked?

Have you received any explanation from the casino regarding this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I don’t know… i send my documents but I don’t know if approved. I Haven’t received any explanation from the casino 

Thank you for your reply, sklivenow. Ok, so we can assume that your account has not been verified. Could you please advise which documents you provided? Have you provided all the required documents in a timely manner and in the correct format?

Kristina my account is block. They close my account and now i cant find the site. Not open the site

Thank you very much sklivenow for the update. I tried to access the website and it is not working.

I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi sklivenow,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Betinx Casino to the conversation to participate in the resolution of this complaint.

Thanks i wait

We would like to ask Betinx Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi sklivenow,

I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is nothing I can do for you now. Apart from the casino being unresponsive, it looks like it's closed and its domain is for sale. You can try to contact the Curacao Gaming Authority (certria@gaminglicences.com) and see if it can help you but the chances of getting your winnings are very low. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.

Best regards,

Peter