The player from the Netherlands had submitted a withdrawal request, but even after four days, her winnings had still been pending. She had contacted us for assistance with her verified account. However, the issue was resolved before we could intervene, and the player had informed us that her withdrawal had been processed. We then marked the complaint as 'resolved' in our system.
FgFox Casino - Withdrawal of player's winnings has been delayed.
Amount: €1,200
FgFox Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
FgFox Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
On 24-3-2024 I have made 1200 euro withdrawal and it’s still not approved. I have ask many time by chat about my withdrawal and get evertime same answer. Told me evertime will be approved and they can not give me a timeline when will be processed. It’s is really frustrating that they not give me a timeline when will be done
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8 months ago
Dear Asianbabes,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
Hi my account is already verified and I read them terms of conditions that withdrawal will be processing in 3 workingdays so iam wait now 4 days and it’s still in pending also not approved
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8 months ago
Dear Asianbabes,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
