FgFox Casino - Player’s withdrawal has been delayed.

Hi,

I won 11000 Euros after depositing a few 1000 Euros last weekend. I have gone through KYC and everything was ok. The terms and conditions state that I should have my withdrawal approved within 3 days, but 5 days later I keep hearing that I need to be patient. They preach quick payouts but nothing is true. I was able to deposit by bank transfer, but payout is only through Crypto. So all the other payouts on their website are also wrong.

Dear Caner2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hi Kristina,

No problem, but I never had this before. 5 days is very long.

Thank you for your reply, Caner2021. I understand your concerns, however, we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Caner2021,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hello everyone!

We've checked everything from our side, so let us provide more information regarding this case.

First of all, user's account has been successfully verified, so there is no issues with that.

Moreover, withdrawal requests have been confirmed by our finance department according to the Terms and Conditions and successfully paid out!

In case of any additional questions, we're here to help and provide all the required information.

Kind regards,

FgFox Casino

Hi Kristina,

you can close my complaint. They paid me.

many thanks for your service!

Awesome news, Caner2021. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.