On April 2, 2023 I created an account with FGfox. From this moment until the last period, I have made many deposits into this account. Unfortunately, during this period I became addicted to gambling and lost a lot of money and therefore incurred high debts, which hindered me enormously in my daily life.
I understand that I am responsible for choosing to make a deposit. However, I believe that FGfox has treated me very poorly and has been negligent in several areas in taking action in various situations that I will explain below.
During my entire registration period with FGfox, I requested contact by email a total of 7 times to close my account. Several times I also mentioned that I had problems with gambling and lost a lot of money and therefore wanted to close my account. However, despite all these requests, I always had the opportunity to continue playing and therefore lose more money because my account was not closed.
On the following dates I asked again and again to close my account.
- June 30, July 21, August 14, August 15, August 23, October 25 and November 14.
Below I have listed some facts to clarify the situation
- I received no response at all to my requests of August 14 and October 25. On both dates I requested FGfox via email to close my account, but this was never responded to.
- Part of email contact August 23:
Me: Yes but I dont have money right now for deposit so please close my account FG: Maybe you'd like to take a break for a month or two?
Me: I'm not interested. Please close my account
FG: But why don't you want to make new deposits? I know you like our games ^^
- Part of email contact Nov 14:
Me: Okay please close my account,
FG: I have passed on your request to the administration.
We will get back to you with feedback as soon as possible.
Thank you for the wait!
FG: You will be able to receive your cashback for these deposits next Tuesday, don't worry
After the last message in which FGFOX indicates that I do not have to worry because of the cashback that I will receive. Once again, no action was taken from FGfox and they deliberately left my account open despite my request.
These situations are just a few examples of how I have been persuaded several times by FGfox to keep my account when I clearly stated that I wanted to close my account. Partly due to FGfox's negligence, I believe I lost a lot of money during my addiction. I am now in therapy and I have my addiction and therefore my gambling behavior well under control. Unfortunately, I currently have a lot of debt due to my period of addiction.
As a result, I am requesting from FGfox a refund of my total deposits I made with FGfox after I made my initial request to permanently close my account.
In addition to the above explanation, I will also include a large number of screenshots for proof.
Thanks for helping me with this case, looking forward to the response !
On April 2, 2023 I created an account with FGfox. From this moment until the last period, I have made many deposits into this account. Unfortunately, during this period I became addicted to gambling and lost a lot of money and therefore incurred high debts, which hindered me enormously in my daily life.
I understand that I am responsible for choosing to make a deposit. However, I believe that FGfox has treated me very poorly and has been negligent in several areas in taking action in various situations that I will explain below.
During my entire registration period with FGfox, I requested contact by email a total of 7 times to close my account. Several times I also mentioned that I had problems with gambling and lost a lot of money and therefore wanted to close my account. However, despite all these requests, I always had the opportunity to continue playing and therefore lose more money because my account was not closed.
On the following dates I asked again and again to close my account.
- June 30, July 21, August 14, August 15, August 23, October 25 and November 14.
Below I have listed some facts to clarify the situation
- I received no response at all to my requests of August 14 and October 25. On both dates I requested FGfox via email to close my account, but this was never responded to.
- Part of email contact August 23:
Me: Yes but I dont have money right now for deposit so please close my account FG: Maybe you'd like to take a break for a month or two?
Me: I'm not interested. Please close my account
FG: But why don't you want to make new deposits? I know you like our games ^^
- Part of email contact Nov 14:
Me: Okay please close my account,
FG: I have passed on your request to the administration.
We will get back to you with feedback as soon as possible.
Thank you for the wait!
FG: You will be able to receive your cashback for these deposits next Tuesday, don't worry
After the last message in which FGFOX indicates that I do not have to worry because of the cashback that I will receive. Once again, no action was taken from FGfox and they deliberately left my account open despite my request.
These situations are just a few examples of how I have been persuaded several times by FGfox to keep my account when I clearly stated that I wanted to close my account. Partly due to FGfox's negligence, I believe I lost a lot of money during my addiction. I am now in therapy and I have my addiction and therefore my gambling behavior well under control. Unfortunately, I currently have a lot of debt due to my period of addiction.
As a result, I am requesting from FGfox a refund of my total deposits I made with FGfox after I made my initial request to permanently close my account.
In addition to the above explanation, I will also include a large number of screenshots for proof.
Thanks for helping me with this case, looking forward to the response !